Solutions to Transform Aftermarket Strategies in the Automotive Sector

Driving excellence in asset management with Syncron’s Premier Solutions

As the automotive landscape evolves with advancing technologies and shifting consumer expectations, the need for tailored, agile solutions becomes paramount. With Syncron, automakers and their partners harness tools designed for the industry’s distinctive challenges, ensuring seamless operations and a steadfast commitment to customer satisfaction.

Trusted by the world’s leading manufacturers

Steering the future: Tailored solutions for modern automotive challenges

The automotive industry is defined by its expansive global presence, extended dealer networks, and unending drive for innovation. Evolving consumer preferences, advancements in vehicle technology, stringent environmental standards, and supply chain complexities necessitate robust and agile solutions.

To maintain seamless support and ensure a strategic balance between supply and demand, automakers and their partners need tools that are tailored to the industry’s unique demands.

Ensuring high service levels, manufacturer and dealer profitability, and an unyielding benchmark for customer satisfaction are top priorities. As vehicles adopt new technology, the management of their lifecycle calls for solutions that can adapt.

With Syncron, automakers and their partners are well-equipped to navigate this complex terrain, ensuring alignment and future readiness.

Customer Stories

Since we’ve implemented the system, we’ve seen very beneficial business results. Within the first year, we managed to hit the target for the year by October. And we overachieved in total by about 26% within that first year.

James Henderson • Head of Pricing, Global Aftersales • Al-Futtaim

Al-Futtaim improves customer retention and bottom-line results using Syncron solutions

Products Used
  • Parts Planning
  • Price
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Holding tablet in front of parked PACCAR trucks

PACCAR automates connected dealer-to-OEM returns processing

Products Used
  • Depot Repair
  • Service Fulfillment
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Infinity sedan driving

Thanks to the close partnership with Syncron, AMA has been able to significantly reduce inventory and increase parts revenue. The solution is cost-effective for supply chain integration, collaboration and planning.

Mohammed Sadeq Abdallah • National Parts Manager • Al Masaood Automobiles

Al Masaood Automobiles improves spare parts inventory management with Syncron

Products Used
  • Parts Planning
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• Plan

Tailoring inventory management to distinctive business models

Syncron Parts Planning

For large distributors who operate without dealer networks, inventory management poses a number of challenges. Efficiently forecasting demand, reducing excess stock, and ensuring parts availability can become complex tasks, especially when working with multiple brands.

Syncron Parts Planning emerges as the purpose-built solution here, offering these distributors a streamlined way to manage stock, efficiently meet customer demands, and optimize costs. By automating inventory optimization, replenishment orders, and demand forecasting, distributors can focus on maximizing their aftermarket sales and service goals.

Syncron Dealer Parts Planning

Navigating the intricacies of dealer networks presents a different challenge. Inventory management isn’t just about the stock; it’s about orchestrating a seamless balance within diverse yet interconnected groups of service organizations.

Syncron Dealer Parts Planning is specifically designed to address this challenge. With OEMs taking a key role in inventory across the dealer networks, dealers can focus on the point of sale with confidence that part availability will support their service goals. Leveraging a comprehensive dealer portal, dealers will be able to process transactions with ease, either horizontally with other dealers or with the OEM directly.

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Parts Planning

Syncron Parts Planning streamlines to help minimize manual tasks, eliminate overstock, and transform inventory data into actionable insights.

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Dealer Parts Planning

Syncron Dealer Parts Planning provides virtual planning tools to efficiently distribute parts stock to downstream networks and align aftermarket strategies.

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• Price

Precision parts pricing

Syncron Price

Parts pricing becomes pivotal in an industry where every price point can influence consumer decisions. With so much competition in the automotive market for parts and services, price can make or break a business. Syncron Price offers a sophisticated solution, providing automakers and dealers with data-driven insights to determine optimal pricing for parts. Syncron ensures these prices not only resonate with market demand but also safeguard profit margins, creating a balance that is vital in a competitive landscape.

Syncron Contract Price

For customer who elect to purchase or lease a fleet of vehicles, service contracts are become more and more of an expectation. Due to customer and usage variability, pricing these contracts may present a challenge for service providers who do not have the appropriate tools to analyze the costs and risks. Enter Syncron Contract Price, a solution with an out-of-the-box cost prediction model that enables real time configuration and analysis of contracts. Service providers can focus on delivering exceptional service knowing their profitability is on a strong path forward.

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Syncron Price uses advanced technology to identify hidden pricing opportunities that positively impact business performance by maximizing sales, revenue, and service profitability.

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Contract Price

Syncron Contract Price optimizes outcome-based contract pricing to drive new revenue, increase margins, reduce contract risk, and build long-term customer loyalty.

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• Service

Streamlining warranty and supplier claims management

Syncron Warranty Management

The automotive ecosystem is built on a myriad of parts and component relationships. Syncron Warranty Management does more than simplify warranty management; it offers an integrated platform for effective supplier claims management. It ensures that issues with parts or services are addressed promptly for customers while safeguarding investments and nurturing long-term, healthy supplier relations.

Syncron Technician Enablement

The accelerating technological advancements in the automotive industry combined with the tightening labor market and attrition challenges are leading to knowledge silos across service providers. Syncron Technician Enablement aims to fill this void, democratizing knowledge and placing it at the fingertips of technicians at work. Service organizations can focus on maximizing revenue while ensuring quality is not compromised with this solution acting as a support for technicians.

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Warranty Management

Syncron Warranty Management streamlines warranty processes and arms key stakeholders with the tools they need to reduce warranty costs, improve product quality, and increase plan renewals.

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Technician Enablement

Syncron Technician Enablement enables field service organizations to mobilize technicians while empowering them with easy-to-use and powerful capabilities to streamline end-to-end service tasks.

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Achieve breakthrough moments

Want to learn why the world’s leading manufacturers choose Syncron for aftermarket service management solutions? Simply complete the form and a member of our team will contact you within one business day.

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