Depot Repair Software

Reduce Repair Time and Waste With Automated Tracking

Optimize the depot repair process by dynamically routing returns.

  • Improve customer satisfaction by reducing repair times.
  • Improve asset recovery rates and reduce spending on new part purchases.
  • Increase the velocity of returns and improve depot utilization.
  • Reduce logistics costs with bulk returns.
  • Increase visibility into open return material authorizations (RMAs).

Transform the customer experience

Syncron Depot Repair helps organizations simplify returns and repairs because an easy process can turn a potentially negative experience into a loyal customer. Our solution enhances reverse logistics and depot operations, leading to waste reduction, cost control, and increased customer satisfaction. Syncron Depot Repair helps you create a profitable, sustainable, and environmentally friendly business model aligned with the principles of a circular economy.

Reduce turnaround time on returns and repairs.

Improve overall asset recovery rates and reduce outstanding RMAs.

Increase the speed of returns, resulting in improved depot utilization and reduced OpEx spending on new parts.

With Syncron, you get a class-leading solution and a strategic partner dedicated to driving your success in the aftermarket space.

Support the circular economy

Return, repair, and reuse parts to reduce costs, improve profitability, and support sustainability initiatives.

Syncron Depot Repair RMA view

Optimize inventory

Leverage recovery rate, velocity of returns, and depot work-in-progress data to better plan service parts.

Streamline reverse logistics

Dynamically route returns based on demand and depot capacity.

Automated tracking

Create RMAs and track shipments with integrations to major carriers.

Manage repairs

Create repair orders to track parts and labor while controlling costs.

Quality control & service leakage

Create inspection orders and check service contract entitlements.

Knowledge management

Provide technicians with access to knowledge to increase productivity and complete repairs faster.

Achieve breakthrough moments

Want to learn why the world’s leading manufacturers choose Syncron for aftermarket service management solutions? Simply complete the form and a member of our team will contact you within one business day.

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