Boost Efficiency with Syncron’s Warranty Management System
Boost Supplier Recovery and Cut Claims Processing Costs
The only purpose-built AI-powered warranty management software from the IDC Worldwide Manufacturing Warranty and Service Contract Management Applications Leader and aftermarket specialist.
- Reduce operational cost by optimizing the parts return path within value chain.
- Boost efficient supplier recovery with service transaction and part information.
- Automate complex product warranty T&Cs, and customer and supplier-specific criteria and payment dispositions.
Syncron is trusted worldwide to deliver optimal service fulfillment for major global enterprises.
Connect and automate to eliminate inefficiency
All-in-one software for warranty management
Connects manufacturers, distributors, dealers, suppliers, service providers and customers to make service leakage and disgruntled customers a thing of the past. Deliver robust claims data across dealers, supply chain, quality, and customers without user limits. Fully automate warranty management through modular features that eliminate the need for manual stopgaps or additional systems. The broadest set of capabilities on one platform to support warranty programs through dealer services.
- Robust claims data.
- Fully automate warranty management.
- One platform to support dealer services.
End-to-end warranty lifecycle management
Complete and configurable
Cut operating costs and expenses
Orchestrate policies by type to support complex product warranty terms and conditions. Define customer and supplier-specific criteria and payment dispositions. Register customers’ products for warranty service through online, store POS, customer portals, and more. Set warranty coverage for products, parts, and services and extend goodwill coverage in specific circumstances. Implement warranty payment policies for parts and services by region and set pricing rules for payments.
- Register customers’ products for warranty service.
- Set and extend warranty coverage.
- Implement warranty payment policies.
Boost resolution rates with automated claims processing
Manage warranty claim submission, review, adjudication, approval, payment and documentation with digital support (photos, videos, files). Automate verification of warranty service entitlements upon registration, service request and claim submission. Attach or create service orders for relevant service details on a claim, such as warranty coverage, causal parts, failure codes, and usage data. Generate invoices for claims and manage payments as a part of the claim’s approval process.
- Automate warranty verification.
- Attach and create service orders.
- Generate invoices and manage payments.
Automate and integrate returns and inspections
Manage policy-based return requests including parts identification, return transit points, and reimbursement, shipping and handling costs.
- Create return policies.
- Coordinate causal part inspections.
- Create RMAs from native integration.
Recover costs from suppliers
Catalog supplier warranty policies and automate supplier recovery claims
Catalog supplier warranty policies and automate supplier recovery claims.
- Automatically generate supplier claims.
- Initiate parts inspections.
- Manage supplier returns.
Gain insights on product quality
Capture and maintain warranty claim failure information, including complaint, causal part, the reason for repair, corrective action, labor information, and repair date and location.
- Manage quality feedback workflows.
- Specify part failure.
- Activate alerts and notifications.
Extend warranty service delivery
Create multiple configurable service plans for warrantied products and extend warranties through channel service partners.
- Enable service plan purchases.
- Automate customer warranty service plan.
- Out-of-the-box metrics.
Proven: Return on investment (ROI)
Part availability, or service level, is the main driver of customer satisfaction in after-sales service. Syncron is IDC Worldwide Manufacturing Warranty and Service Contract Management Applications Leader and aftermarket specialists.
80%
automated claims processing
50%
increase in attach rates
30%
of warranty cost covered by supplier recovery
40%
reduction in detection-to-correction cycle times
15%
reduction in processing costs