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Mining & Construction Equipment Service Lifecycle Management Software

Maximize Equipment Uptime & Service Revenue

Integrate with dealers and 3rd Party Service Providers globally to offer mining and construction firms and contractors exceptional service – parts, pricing and maintenance for every machine every time from a single platform. 

  • Complete purpose-built AI-powered service lifecycle management (SLM) platform. 
  • IDC Worldwide Manufacturing Service Parts Management Applications Leader. 
  • Trusted by Komatsu, JCB, Kubota, Takeuchi, Wacker Neuson, Caterpillar and more. 
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Grow aftermarket lifetime value

Parts visibility: Close the gap

Utilize data across your dealer network ecosystem to unlock new opportunities, optimize service parts supply chain and extend aftermarket lifetime value. Synthesize millions of data points to produce clear and actionable insights. Grow revenues with higher dealer parts availability and replenishment. Collaborate via purpose-built dealer portal.
  • Synthesize data points.
  • Increase parts availability.
  • Collaborate via dealer portal.

Extend warranty service delivery

Improve dealer experience, product quality responsiveness, compliance and supplier recovery with fast, efficient claims management. Boost efficient supplier recovery with service transaction and part information. Automate complex product warranty T&Cs, and customer and supplier-specific criteria and payment dispositions. Reduce cost of shipping faulty parts back to suppliers.
  • Service transaction and part information.
  • Automate T&Cs.
  • Reduce shipping costs.

Precision pricing: Unlock profit potential

Optimize prices to reflect form, fit, function, interrelated or superseded parts, customer differentiation, and market alignment. Pinpoint the correct price level for market conditions. Segment customers to optimize discounts, rebates and promotions. Incorporate complexity of different markets with local regulations, language, billing, import duties, and logistics.
  • Price levels based on market conditions.
  • Customer segmentation.
  • Incorporate market complexities.

Synchronize your parts supply chain 

Synchronize aftermarket services   

Syncron is the only platform that connects and synchronizes every aspect of aftermarket service globally for a more robust, efficient, precise, and profitable service to dealers and end-customers. Reduce stockouts and excess inventory by aligning parts availability with predicted demand patterns. Adjust parts pricing dynamically based on demand forecasts and market conditions. Use data to unlock opportunities across the entire dealer network service supply chain and inventory ecosystem.
  • Predicted demand patterns.
  • Dynamic parts pricing.
  • Dealer network and inventory ecosystem data.

Start with what you need now

Syncron is comprised of industry leading modular solutions that mean you can rapidly scale and address by adding new capabilities as and when you need them.

50+
enterprise clients
18%
reduction in time-to-repair
20%
increase in first-time fix rates
7%
increase in parts revenue
30%
parts inventory reduction