Construction & Mining

Construction Management and Mining Industry Software Solutions

Cultivating operational excellence with customized solutions for construction and mining

In the ever-growing construction and mining industries, operations heavily rely on the seamless functioning of high-value equipment. The booming demand in these industries necessitates a robust infrastructure that minimizes downtime and maximizes efficiency. With elevated demand levels, companies in these sectors seek agile, intelligent solutions to streamline operations, optimize costs, and deliver value consistently. Utilizing advanced asset management solutions tailored to meet the industry-specific challenges of construction and mining can be the difference maker for operational excellence and enhanced profitability.

Trusted by the world’s leading manufacturers

Customer Stories

We see Syncron as a strategic partner for our after service business.

Katsuaki Ishii • Marketing Group • Hitachi
Construction & Mining

Hitachi Construction Machinery & Equipment: Optimized by Syncron

Products Used
  • Price
  • Service Go to Market
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The support, and having a group of people who understand LP’s needs and the system itself—that we can go to with a hiccup or a problem that they could find a solution relatively quick—is extremely important in helping us maintain our efficiencies.

Roy Arney • Warranty Claims Manager • LP Building Solutions
Construction & Mining

LP Building Solutions streamlines and optimizes warranty management operations with Syncron

Products Used
  • Service Fulfillment
  • Warranty Management
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JCB presented us with an opportunity to engage with Syncron. If we have the parts the customer needs when we need them, that is going to leave very happy and satisfied customers, not only on the parts, but on the machines.

Ben Rowland • Corporate Parts Manager • Northland JCB
Construction & Mining

La disponibilité des pièces permet à Northland JCB de fidéliser sa clientèle grâce aux solutions Syncron

Products Used
  • Parts Planning
  • Service Supply Chain
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• Plan

Navigating demand surge with proactive inventory strategies

Syncron Parts Planning

In the industries of construction and mining, the pressure to meet elevated demand levels with optimal efficiency is a constant challenge. The top driver of asset downtime, consistently being parts availability, makes Syncron Parts Planning a steadfast partner solution in this endeavor. Syncron Parts Planning can accurately forecast demand, optimize inventory levels, and automate replenishment plans. Ensuring the right parts are always at hand, operations can maintain a brisk pace, meeting targets and avoiding costly delays.

Syncron Dealer Parts Planning

The link between OEMs and dealers is particularly critical in construction and mining. Syncron Dealer Parts Planning strengthens this relationship, enabling a collaborative approach to forecasting and planning that enhances the efficacy of the supply chain. This collaboration ensures the timely availability of crucial equipment and parts at the retail level, facilitating a smoother, more responsive operational flow.

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Parts Planning

Syncron Parts Planning streamlines to help minimize manual tasks, eliminate overstock, and transform inventory data into actionable insights.

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Dealer Parts Planning

Syncron Dealer Parts Planning provides virtual planning tools to efficiently distribute parts stock to downstream networks and align aftermarket strategies.

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• Price

Strategic pricing models: Fostering sustainability and competitiveness

Syncron Price

In the fiercely competitive landscape of construction and mining, strategic parts pricing emerges as a necessity for business success. Through features including our comprehensive price waterfall and price curve optimization, Syncron Price assists in honing pricing strategies, allowing companies to remain competitive while safeguarding their profitability margins amidst fluctuating market demands. Service providers can increase their bottom line without impacting their market demand, ensuring brand loyalty and value realization remain intact with their customers.

Syncron Contract Price

Service contracts within these sectors require a nuanced approach that accurately reflects the complexity and costs involved in maintenance and support services. Syncron Contract Price steps in with machine learning-driven cost models that scrutinize every facet, from labor to parts expenses, crafting competitive and profitable contracts underpinned by intelligent data insights. Leveraging configurable quoting interfaces, service providers can ensure the contracts are not only tailored to individual customers but clearly highlight the respective risk and profitability measures.

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Syncron Price uses advanced technology to identify hidden pricing opportunities that positively impact business performance by maximizing sales, revenue, and service profitability.

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Contract Price

Syncron Contract Price optimizes outcome-based contract pricing to drive new revenue, increase margins, reduce contract risk, and build long-term customer loyalty.

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• Service

Maximizing uptime through streamlined warranty and technical support

Syncron Warranty Management

For the construction and mining industries, repairing and replacing equipment can quickly add up to a significant cost. If the maintenance is still under warranty, being able to review, validate, and process warranty claims efficiently becomes a necessity, given the high value. Syncron Warranty Management streamlines the warranty claims process, crafting programs that align with the expectations and requirements of modern industries. This fosters trust and cultivates long-term relationships, ensuring customer satisfaction remains at the forefront.

Syncron Technician Enablement

In industries where every minute counts, the talent of skilled technicians can make a substantial difference. However, not every technician works the same way, and knowledge often becomes siloed across organizations. Syncron Technician Enablement supports technicians in diagnosing and resolving issues swiftly, encouraging a higher first-time fix rate and reducing the mean time to repair. This initiative fosters a more agile, efficient operational landscape that maximizes uptime and prioritizes customer satisfaction.

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Warranty Management

Syncron Warranty Management streamlines warranty processes and arms key stakeholders with the tools they need to reduce warranty costs, improve product quality, and increase plan renewals.

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Technician Enablement

Syncron Technician Enablement enables field service organizations to mobilize technicians while empowering them with easy-to-use and powerful capabilities to streamline end-to-end service tasks.

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Achieve breakthrough moments

Want to learn why the world’s leading manufacturers choose Syncron for aftermarket service management solutions? Simply complete the form and a member of our team will contact you within one business day.

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