Medical Technology

Aftermarket Solutions for Precision in Medical Technology

Empowering health: Precision service for medical technology

In the medical technology landscape, the reliability of advanced equipment is vital. Balancing innovative breakthroughs with stringent standards, these tools are patient lifelines. As such, medical technology organizations must ensure groundbreaking development and impeccable service amidst growing demands. It underscores the essential role of purpose-built solutions, ensuring that service standards remain uncompromised in this critical industry.

Uptime and precision: The non-negotiables of medical tech service

In the world of medical technology, asset availability and uptime are non-negotiable. As the backbone of modern healthcare, these advanced machines not only ensure proper diagnosis and treatment but are mission-critical—with patients’ lives often hinging on their uninterrupted operation. Beyond the inherent complexity and the intellectual property housed within, these devices operate under a mantle of impeccable quality.

Meeting these stringent standards while adhering to security and compliance mandates requires state-of-the-art service management solutions. Designed to cater to the unique demands of the medical technology industry, such solutions are indispensable in ensuring equipment reliability, safeguarding intellectual property, and meeting the high service expectations set by healthcare providers.

• Plan

Inventory precision for complex, mission-critical equipment

Syncron Parts Planning

Ensuring the timely availability of parts and components for medical equipment is crucial. Delays not only jeopardize patient care but can also impact the reputation and trustworthiness of healthcare institutions. Syncron Parts Planning excels in this demanding environment. It provides accurate demand forecasting, optimized inventory levels, and automated replenishment plans, ensuring that components, often specific to intricate machine models, are at hand when required. Ensure your service levels are met without compromise and without excess cost to your service organization.

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Parts Planning

Syncron Parts Planning streamlines to help minimize manual tasks, eliminate overstock, and transform inventory data into actionable insights.

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• Price

Strategic pricing and contract management for vital equipment

Syncron Price

Medical technology equipment often represents the pinnacle of engineering and innovation, making strategic parts pricing essential. Syncron Price offers agility in pricing strategies, balancing competitiveness and value. Whether it be the powerful analytics capabilities driving vital business decisions or the extensive analysis capability of profitability with the pricing waterfall, Syncron Price is able to drive value across the entire business for both OEMs and customers.

Syncron Contract Price

Service contracts in medical technology are a critical part of the service relationship between OEMs and customers. With asset availability and uptime being the must haves for customers, Service Level Agreements (SLAs) are often coupled with equipment sales. Syncron Contract Price crafts tailored contracts, leveraging machine learning to create comprehensive cost models. These contracts are not just about numbers; they encapsulate the high service expectations, stringent SLAs, and the promise of reliability and uptime.

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Syncron Price uses advanced technology to identify hidden pricing opportunities that positively impact business performance by maximizing sales, revenue, and service profitability.

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Contract Price

Syncron Contract Price optimizes outcome-based contract pricing to drive new revenue, increase margins, reduce contract risk, and build long-term customer loyalty.

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• Service

Upholding excellence in service and compliance

Syncron Warranty Management

In the medical technology industry, warranties aren’t just guarantees—they’re commitments to patient safety and equipment reliability. Syncron Warranty Management streamlines the warranty process, ensuring a transparent, efficient, and compliant claims journey.

Syncron Technician Enablement

Given the complexity and mission-critical nature of med tech equipment, technician knowledge and proficiency become paramount. Syncron Technician Enablement ensures technicians are equipped with the latest insights and tools, enabling swift issue diagnosis and resolution. Emphasizing first-time fix rates and security compliance, this solution champions operational efficiency, patient safety, and data protection.

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Warranty Management

Syncron Warranty Management streamlines warranty processes and arms key stakeholders with the tools they need to reduce warranty costs, improve product quality, and increase plan renewals.

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Technician Enablement

Syncron Technician Enablement enables field service organizations to mobilize technicians while empowering them with easy-to-use and powerful capabilities to streamline end-to-end service tasks.

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Achieve breakthrough moments

Want to learn why the world’s leading manufacturers choose Syncron for aftermarket service management solutions? Simply complete the form and a member of our team will contact you within one business day.

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