Consumer Goods

Aftermarket Service Solutions for Consumer Goods Companies

Unlock efficiency with aftermarket service solutions

The consumer goods sector, defined by its ever-evolving electronics and household appliances, grapples with the complexities of rapid technological changes, shifting consumer demands, and the nuances of warranty management. From balancing parts inventory for the latest smart appliances to setting optimal price points in a competitive marketplace, the stakes are perpetually high. Syncron’s purpose-built solutions can serve as a competitive differentiator for industry leaders, enabling exceptional aftermarket support and services.

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Adapting and excelling: Consumer goods support in the modern age

Service organizations that support assets such as electronics and household appliances face a unique set of challenges. The rapid pace of technological advancement, fluctuating demand patterns, and the ongoing pressure to minimize costs while delivering high-quality products and services are just a few of the hurdles consumer goods organizations encounter. The never-ending task of balancing warranties and repairs or refurbishments adds another layer of complexity.

Syncron’s suite of solutions is specifically designed to help consumer goods enterprises navigate these challenges, optimize operations, and deliver exceptional value to their customers.

• Plan

Aligning inventory planning to market demand

Syncron Parts Planning

Inventory planning in the consumer goods industry is a delicate balancing act. With rapidly evolving technology, fluctuating demand, and the need for timely repairs and refurbishments, it is crucial to have the right parts available at the right time. Syncron Parts Planning addresses these challenges head-on, ensuring a seamless flow of inventory and minimizing stockouts and excesses while optimizing costs. Syncron helps consumer goods companies maintain a well-balanced inventory that aligns with their strategic goals and customer expectations, even in the face of complexities like rapid technological advancements and fluctuating demand.

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Parts Planning

Syncron Parts Planning streamlines to help minimize manual tasks, eliminate overstock, and transform inventory data into actionable insights.

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• Price

Strategic parts and contract pricing

Syncron Price

In an industry where competition is growing and margins are thin, strategic parts pricing is critical to success. Syncron Price empowers companies to adopt a data-driven approach to parts pricing. By considering various factors such as market demand, competitive landscape, cost dynamics, and product value, Syncron Price enables businesses to craft pricing strategies that resonate with the market while safeguarding their bottom line.

Syncron Contract Price

As companies often offer service contracts for repairs and refurbishments, accurate contract pricing is crucial for both customer satisfaction and business profitability. Syncron Contract Price leverages machine learning on maintenance data to accurately price service contracts upfront. As a result, service contracts are priced precisely and effectively, fostering long-term customer relationships while maintaining operational efficiency.

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Price

Syncron Price uses advanced technology to identify hidden pricing opportunities that positively impact business performance by maximizing sales, revenue, and service profitability.

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Contract Price

Syncron Contract Price optimizes outcome-based contract pricing to drive new revenue, increase margins, reduce contract risk, and build long-term customer loyalty.

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• Service

Efficient warranty and repair management

Syncron Warranty Management

Managing warranties and handling repairs or refurbishments are critical aspects of the consumer goods industry. Syncron Warranty Management assists service organizations in streamlining the warranty claims process and managing repairs and refurbishments efficiently. By enhancing warranty claims management and optimizing repair and refurbishment operations, Syncron Warranty Management can help minimize costs, maintain strong supplier relationships and ultimately improve your bottom line.

Syncron Technician Enablement

With customer expectations increasing significantly over recent years, having fast, high quality turnaround time for workorders has never been more critical. Syncron Technician Enablement empowers your workforces with the knowledge they need in the context applicable to the subject asset, ensuring there is no hesitation about how to bring resolution to the issue.

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Warranty Management

Syncron Warranty Management streamlines warranty processes and arms key stakeholders with the tools they need to reduce warranty costs, improve product quality, and increase plan renewals.

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Technician Enablement

Syncron Technician Enablement enables field service organizations to mobilize technicians while empowering them with easy-to-use and powerful capabilities to streamline end-to-end service tasks.

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Customer Stories

Technician kneeling working on a washer machine

Service Knowledge has really helped Electrolux get our technical information into the hands of our Technicians. It has simplified access to Service Bulletins, Technical Flashes, videos and our Electronic Parts Catalog. The on-video chat feature has been extremely helpful and the ability to record each session gets this information to our quality team much faster.

Steven Zannos • Sr. Director, Service Delivery • Electrolux
Consumer Goods

Electrolux reduces technician support costs and improves speed of service

Products Used
  • Service Execution
  • Service Fulfillment
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Siemens industrial oven cooking food

Syncron Price enables BSH to support multiple pricing strategies and segment product groups for a more tailored approach. The platform itself is very intuitive and easy to work with, and the Syncron support team is extremely responsive.

Isabell Gypser • Global Pricing Officer • BSH Home Appliances Group
Consumer Goods

BSH Home Appliances Group automates and optimizes global pricing strategy

Products Used
  • Price
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