After-sales service is quickly becoming one of the biggest opportunities for manufacturers to generate revenue, increase margins and improve customer loyalty. And field service repairs that embrace emerging technologies could become a huge source of competitive differentiation and improved service levels for manufacturers.
But it’s no easy feat being a field service technician. A lot more goes into the field service process than in years past, and with the dawn of new technology like IoT, smart parts, and other modern advances, field service is more connected than ever.
Take a look at the infographic below created by the field service experts at Euclides Technologies for a peek into what all a field service technician faces on a day-to-day basis:
Emerging technology advances like drones, driverless cars, wearables, and 3D printing are already starting to impact businesses today. But when it comes to field service, manufacturers seriously need to consider adopting these new trends if they want to meet the needs of today’s hyper-demanding customers, while simultaneously driving their own revenue.
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