What do you get when you bring together thought leaders and industry pioneers for a collaborative environment aimed at improving the functions of service and customer management? The Service Council Symposium 2017 on September 11-13th, 2017 in Chicago, IL.

When it comes to service, business success occurs at the crossroads of three critical journeys: operational, customer, and commercial journeys. And, success in just one of those journeys wont ensure sustainable success for an organization in today’s competitive service landscape. Winning organizations find the right blend of these pathways to create unique and successful relationships with their customers, which is why the theme of this year’s symposium is, “Invigorating Service Journeys.”

Throughout the event, attendees will hear from keynote speakers targeting each of these three organizational service journeys. Then during the breakout sessions, groups will get the opportunity to assess, reshape, and improve their individual organizations’ service journeys, focusing specifically on strategies like:

  • Service Strategy and Talent
  • Field Service
  • Customer Experience
  • Service Supply Chain
  • Service Data

The sessions we’re most looking forward to? Syncron will be partnering with Pitney Bowes and Applied Materials in three different sessions on the topics of:

  • Identifying the Failure Points in Maximizing Product Uptime
  • The Financial Benefits of Optimizing the Service Parts Supply Chain
  • Maximizing Service Parts Profitability

In these sessions we’ll be discussing parts availability and how it is critical to a company’s ability to maximize uptime, the link between maximized product uptime and revenue, and how to leverage technology to drive profits. These and the other transformational workshops throughout the event will provide an invaluable opportunity to meet and network with Services, Customer Experience and Customer Management Executives in an environment conducive to advancing Executive relationships.

Don’t miss your chance to rub elbows with some of the most influential and experienced service executives in the industry during The Service Council Symposium 2017. Come meet the Syncron team and follow us on Twitter @SyncronSCM to get real time updates throughout the event!