Kubota Engine America Optimizes Warranty Management with Mize
Kubota Engine America, a leading manufacturer of industrial diesel and spark-ignited engines, streamlines warranty claims, returns, and analysis processes with Mize.
August 24, 2017 – Mize, a leading provider of connected customer experience platform and warranty management software, today announced that Kubota Engine America (KEA) had completed the roll out of Mize Warranty software (mWarranty) to manage warranty with Original Equipment Manufacturers (OEMs), Distributors, and Dealers.
Kubota Engine receives warranty claims OEM customers in different formats. mWarranty maps and uploads claims to automate the claims process. Distributor and dealer partners can submit warranty claims online. Return Material Authorizations (RMA) automatically generated, and shipping labels are created by integrating with UPS. mWarranty also automates the process of sharing the warranty claims with the parent Kubota Corporation.
“We wanted to move from relying on spreadsheets to an integrated online warranty system as we grow our business with Type 4 diesel engines.“, Jim Strepek, Director of Service Engineering for Kubota Engine America, said “The automated and integrated warranty solution improves productivity and helps us to handle our sales growth more effectively. Mize Warranty Software seamlessly integrates with SAP ERP system for Product shipments, Parts Returns, and financial information.”
“We are excited that Kubota Engine has selected Mize as the partner to optimize their Warranty Management,“ Ashok Kartham, CEO of Mize, said, “Kubota is using Mize Warranty Software in Cloud securely integrated with SAP ERP system. Our Warranty solution connects and enables OEMs, Suppliers, and Distributor and dealer networks to collaborate on Warranty to improve product quality and reduce warranty costs.“
The SaaS subscription model allowed KEA to deploy the robust warranty lifecycle management solution quickly and cost effectively.
“Warranty Reporting and Analysis provided by mWarranty enables us to analyze warranty data and improve product quality.” said Jim Strepek “The readily usable online warranty dashboards and visualizations provide the insights we need to understand and manage the warranty costs.”
Mize enables companies to optimize key post-sale customer interaction events such as product registration, warranty, service plans, parts, support, service, and maintenance to increase customer satisfaction and retention. Mize connected customer experience platform and Smart Blox elevate customer experience and engagement with the customers, build more knowledge about the customers and products, and increase revenue from the existing customer install base. Mize harnesses the web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. Please visit Syncron for more information.
About Kubota Engine America
Kubota Engine America (KEA) started as an engine division of Kubota Tractor Corporation in 1982. The Engine Division was dedicated to the sales and reinforcement of technical support of the expanding industrial diesel engine market in the United States. Kubota Corporation and KEA pioneered the compact, high-density diesel market as an alternative to small gasoline engines. In response to the continued rise in diesel engine demand in the US market, KEA was formed as an independent company and a subsidiary of Kubota Corporation and is headquartered in Lincolnshire, Illinois. Kubota is the world’s leading manufacturer of both compact diesel and gasoline engines, for industrial, agricultural, construction and generator applications. The company has built an extensive engine and generator distribution network with more than 800 dealers in North America, South America and the Caribbean to support its customer base. Kubota prides itself on its track record for reliability and engineering that fulfils its “For Earth, For Life” philosophy. Please visit www.kubotaengine.com for more information.