Takeuchi US Optimizes Warranty Management with Mize
Takeuchi US, a leading provider of compact construction equipment in North America, streamlines Warranty Management with Mize Warranty Software.
September 17, 2018 – Mize, a leading provider of connected customer experience platform and warranty management software, today announced that Takeuchi US has selected Mize Warranty software to streamline warranty management processes including registration, claim processing, parts returns, supplier recovery, and warranty analysis.
Takeuchi US is a leading provider of compact construction equipment in North America with an extensive dealer and service network throughout North America. Takeuchi has been growing and expanding their dealer network, which led them to look for a program that would deliver a better sales and service experience to their customers.
“Takeuchi has been an innovator in compact construction equipment and delivery of customer service through an extensive dealer and service network,” said Clay Eubanks, President of Takeuchi US. “We want to enable our dealers to deliver better warranty and parts experience to customers. The new warranty solution from Mize will help us manage our warranty costs, improve product quality, and enhance data sharing with our manufacturing operations and suppliers.”
Takeuchi US will use Mize cloud-based warranty solution integrated with Microsoft Navision ERP. Takeuchi Warranty and service management teams, dealers, and suppliers will access the Mize Warranty portal to process warranty claims and analyze warranty data to improve quality of products and services.
“Mize has been a software partner for Takeuchi for many years. The Mize team is very knowledgeable with Takeuchi’s business and bring best practices in warranty management,” said Jeff Stewart, Vice President and General Manager with Takeuchi US. “The depth and breadth of the Mize Warranty software capabilities will help us streamline the warranty operations globally.”
“Mize is excited to provide the solution for Takeuchi US to streamline and optimize the warranty processes,” said Ashok Kartham, CEO of Mize. “Mize Warranty Software, powered by our connected customer experience platform, helps global manufacturers such as Takeuchi to connect all stakeholders, processes, and data to improve customer satisfaction and service operations. “
Please visit https://m-ize.com/solutions/warranty-management/ to learn more about Mize Warranty Management solution.
TakeuchiTakeuchi US is a leading provider of compact construction equipment in North America. Takeuchi manufacturing began in 1963 and has been a pioneer in the compact equipment industry. Takeuchi compact excavator and compact track loader products have transformed the North American construction equipment markets. Takeuchi has extensive dealer and service network throughout North America which is supported by state-of-the-art training, parts and distribution facility near Atlanta, Georgia. Please visit https://www.takeuchi-us.com for additional information.
Mize enables companies to optimize key post-sale customer interaction events, such as product registration, warranty, service plans, parts, support, service, and maintenance, to increase customer satisfaction and retention. Mize’s connected customer experience platform and Smart Blox elevate customer experience and engagement with customers, build knowledge about customers and products, and increase revenue from the existing customer install base. Mize harnesses the web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. Please visit www.syncron.com for more information.