Noventum – Service Business Forum

LONDON, England – Skills shortages in the service industry are reducing growth potential and are impacting customer experience negatively. The challenge for service leaders is to win and retain talent as well as redesigning service business models into high-efficiency, remote delivered services that better leverage knowledge and require less resources to sell and deliver services. We will research and discuss the secrets to success using several case studies in the Service Business Forum “Managing skill shortages in service and support”