AER Manufacturing to Optimize Warranty Management with Mize
Mize and AER Manufacturing have announced today that AER has selected Mize Warranty Software to optimize their Warranty Management.
July 28, 2017 – AER Manufacturing is a world leader in the engine remanufacturing industry for more than 70 years. AER builds engines to Original Equipment Manufacturers’ (OEM) demanding specifications and now remanufactures engines for World leading OEMs including Ford Motor Company, General Motors, Chrysler, Nissan, Subaru, and Volvo.
“AER has a rich tradition of quality products and exceptional service. AER is absolutely committed to continuously improving its products, so we can meet and exceed our customers’ expectations in terms of quality, cost and delivery.” said Robert G. McGraw, CEO of AER Manufacturing, “Our customers will find another facet of our reliability and devotion to quality and customer satisfaction through our warranty department.”
AER Manufacturing provides a broad offering of engines and component parts to OEM. AER offers Warranty, No risk cores, and Support on the remanufactured engines and components.
Mize Warranty Lifecycle Management helps companies to streamline the entire Warranty Lifecycle including Pre-Delivery Inspections (PDI), Registrations, Warranty Claims, Parts Returns, Supplier Recovery and Warranty Analysis. Mize CX Connect provides a seamless integration between Mize Cloud-based warranty system and ERP or other enterprise business systems.
“We are excited that AER Manufacturing has selected Mize Warranty software to improve customer service and product quality while reducing the warranty costs.”, said Ashok Kartham, CEO of Mize, “By leveraging our Warranty cloud solutions, manufacturers such as AER can cost effectively connect customers, dealers, and OEMs to streamline end-to-end warranty processes.”
Mize Warranty Software will enable AER dealers and customers to register engines, track warranty, submit warranty claims, perform inspections, and manage returns. AER Warranty department can now process warranty claims more efficiently, track and manage warranty costs and perform the quality analysis.
“We were looking for easy to use and flexible system to replace a decade old homegrown warranty package. Mize extends our warranty process to customers and dealers using a customer portal and a dealer web application. “ said Sr IT analyst at AER Manufacturing, “By integrating Mize Warranty with Manufacturing and financial systems on IBM iSeries, AER can streamline and automate all warranty processes.”
Please visit: https://www.syncron.com/solutions/warranty-management/ to learn more about Mize Warranty Management Solution.
Mize logoMize enables companies to optimize key post-sale customer interaction events such as product registration, warranty, service plans, parts, support, service, and maintenance to increase customer satisfaction and retention. Mize connected customer experience platform and Smart Blox elevate customer experience and engagement with the customers, build more knowledge about the customers and products, and increase revenue from the existing customer install base. Mize harnesses the web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. Please visit www.syncron.com for more information.
About AER Manufacturing
AER LogoAER Manufacturing, Inc. Remanufactures engines and engine components for OEM warranty and repairs. The company serves original equipment manufacturers. AER’s sister company AER Sales, L.P. and their partners have coast to coast distribution for FMC and FCA distributing their Powertrain parts to their Dealer networks. AER Manufacturing, Inc. is based in Carrollton, Texas. Please visit www.aermanufacturing.com for more information.