Event aims to equip service executives with tools and resources necessary to meet customers’ increasing expectations of maximized product uptime in servitization-driven economy

 

TOKYO, 5 Nov. 2018 – SyncronTM, a provider of cloud-based after-sales service solutions focused on empowering the world’s leading manufacturers to maximize product uptime and deliver exceptional customer experiences, today announced the launch of “The Most Disruptive Change in Manufacturing History:  How a servitization-centered economy is forcing manufacturers to overhaul after-sales service.” This complimentary event aims to help Japan-based manufacturers increase financial performance and enhance the customer experience via optimized after-sales service.

Manufacturers today are facing disruptions on all fronts. As customer expectations continue to evolve – more people than ever now expect servitization models, where manufacturers sell access opposed to ownership – brands that are unable to meet service demands will quickly see customers taking their business elsewhere. It is now more important than ever to shift from a reactive, break-fix service model to one focused on maximizing product uptime, or preemptively repairing equipment before it ever fails.

This event aims to help companies embrace this change to achieve new levels of financial performance, customer loyalty and competitive differentiation. The agenda specifically includes:

  • How to leverage after-sales service as a growth and profit lever
  • A deep-dive into what servitization means for the global economy
  • Challenges facing after-sales service professionals in the shift to uptime and how to overcome them
  • Real-world accounts from experts at Hitachi High-Tech, Toyota Industries Corporation, Qualica and JUKI, among others

“We are thrilled to welcome Japan’s leading manufacturers to this exciting event,” said Katsuto Ochiai, Managing Director, Japan at Syncron. “We are bringing together some of the top after-sales service experts to share strategies and tactics for how to successfully navigate today’s changing world. We aim to give manufacturers the confidence to take their after-sales service operations to the next level, increasing both financial performance and customer loyalty.”

To learn more about the event and register, click here.

About Syncron

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences, while driving significant revenue and profit improvements. From industry-leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning, cloud-based service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators. For more information, visit syncron.com.

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