2022 IDC MarketScape Report for Worldwide Manufacturing Warranty and Service Contract Management Applications

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2022 IDC MarketScape Report for Worldwide Manufacturing Warranty and Service Contract Management Applications

Analyst Report

Now part of Syncron, Mize Named a Leader for the Second Time

Recently merged with Syncron, Mize has been positioned for the second report as a Leader in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment (doc # US46743021, January 2022). Delivered on the Syncron Connected Service Experience (CSX) platform, the Warranty solution delivers value by increasing service contract revenues, increasing efficiency, reducing warranty expenditures, and enhancing customer service experience.

Download the report excerpt to learn:

The IDC MarketScape’s key observations resulting in our being named a Leader for the Mize warranty solution
Qualitative and quantitative criteria considered
A listing of key strategy measures for success

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Manufacturers and service organizations should consider Mize when they are looking for a technology partner that can provide a modular, configurable offering to automate warranty processes within a broader service experience, even more so now that Mize is part of Syncron. Mize has been able to help its clients transform the warranty operation from manual processes to an automated experience which can enhance the dealer and customer experience.

Aly Pinder, Program Director of Service Innovation and Connected Products, IDC Research

REPORT HIGHLIGHTS

The Warranty Management Solution enables companies to better manage their end-to-end warranty lifecycle by streamlining processes and connecting all stakeholders. Mize recently merged with Syncron.

Based on a rigorous evaluation of the company’s capabilities and strategies, the IDC MarketScape named Mize a Worldwide Leader, citing:

“IDC’s criteria highlighted that Mize provided its clients with benefits in functionality, innovation, R&D, customer service offering, and customer service delivery. Customer interviews revealed that the product offering and team are able to deliver an agile and configurable experience to meet specific needs of their business.”

“Mize has been able to help clients move beyond cost containment as a primary focus for warranty offerings to enhance the customer and dealer experience.”

Download The Excerpt Now

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.