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AI-powered service lifecycle management

Embed Intelligence in Your Aftermarket Services

Syncron’s SLM platform provides a natively connected environment & best in class out-of-the-box AI models configurable to your specific needs and enables your data scientists to work together with us, or privately to run, extend and create AI/ML models.

  • Out-of-the box AI models. 
  • Bring Your Own Models (BYOM). 
  • SLM Data Central for data scientists.
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Redefine what is possible across your service lifecycle

Syncron’s SLM platform utilizes fine-tuned artificial intelligence to transform aftermarket and aftersales service lifecycle management and redefine what is possible across planning, pricing, and servicing.
  • Identify new revenues.
  • Reduce risk & costs.
  • Deliver highly accurate services.
  • Improve business alignment.
  • Agility, innovation, & experimentation.

Intelligent demand planning

AI analyzes a broad array of inventory stocking variables, including historical sales and service data records, economic indicators, and market trends to provide the most advanced and nuanced understanding of demand drivers available.
  • Extensible forecasting.
  • Probabilistic demand & pick forecasting.
  • Continuous decision refinement.
  • Clustering & affinity analysis.
  • Outlier detection & failure analysis.

Smart price optimization

Pricing managers can understand customers’ willingness to pay for a product, their reactions to different pricing strategies, how changes in product mix, price, and volume affect sales and profitability.
  • Price elasticity analysis.
  • Item & customer segmentation.
  • Fitted curve target price.
  • Quotation win-rate analysis.
  • Volume-price-mix analysis.

Contract & warranty claims management

Service contract managers and warranty managers can use market and historic data, including usage and service history to accurately predict cost-to-serve and detect fraud to protect margins and speed the claims process.
  • Cost prediction.
  • Risk-based contract pricing.
  • Advanced pattern detection.
  • Claims scoring.
  • Automated claim verification.

The speed, accuracy, and scale of AI means it can deploy calculations and optimizations across your whole business in a way that is not humanly possible.