How to Grow Strategic Importance of Your After-sales Service

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For manufacturing companies, the aftermarket business is one of the most important growth drivers. Especially during the pandemic, many OEMs decided to extend the life of their existing machinery, industrial equipment, and vehicles.

This reinforced the need for many manufacturers to improve predictive maintenance to prevent failure of critical parts and reduce response time to failures. There is no compromise allowed when it comes to delivering the right part at the right price, right when customers need it.

In today’s world, market fluctuations happen fast. If you are not using a system that gives you real-time feedback and lets you react instantly – and even proactively – you risk not staying competitive and potentially losing relevant business opportunities.

Growing the strategic importance of after-sales service will help you create resilience for your business. In this webinar replay, we show you how our portfolio of solutions will help you to keep up with the constantly evolving business environment, as well as how using AI will enable insight and agility to scale.

  • What is a practical approach to move from “break/fix” maintenance to a “product-as-a-service” business model?
  • What are the biggest obstacles to adopting a product-as-a-service business model?
  • What are the top aftermarket initiatives you can undertake while moving to product-as-a-service?