Managing service parts inventory can be a delicate balance, especially when that balance must be struck across a network of sites supplying 28 distribution centers throughout Europe. This was the challenge Mazda was facing as they searched for a platform that could extend their supply chain visibility to improve inventory turnover and service levels even more. The cloud-based service parts inventory management capabilities of Syncron Inventory was the best solution for this transition.
Thanks to a fully automated demand forecasting and replenishment planning process, Syncron has helped Mazda achieve high customer-service levels and outstanding inventory turnover for more than 20 years. But now, by applying to Syncron Inventory to their regional distribution centers and dealer inventories, Mazda’s optimization of its after-sales supply chain has improved through visibility from the top down.
By implementing Syncron Inventory throughout these vast systems, Mazda automatically receives the information necessary for balancing overstock with understock by pulling back excess inventory to the central warehouse and transferring parts among various inventory points. This solution ultimately provides the necessary visibility for the Mazda inventory management process.
- Extended supply chain visibility into regional distribution centers and dealer inventories
- Automated process for balancing overstock with understock between inventory points
- Garnered further improvements in inventory turnover and customer service levels
Due to the Syncron solution, we’ve enjoyed stable results over many years, while minimizing our efforts. We continually report high availability, with customer service levels of 96% and an inventory turnover rate below four.
We’re delighted with our close relationship with Syncron. They are a reliable supplier that truly understands our business. We anticipate further significant improvements in inventory turnover, customer-service levels, and ultimately, overall sales.
From an IT viewpoint, the Syncron solution is top notch. Our experience is that Syncron is easy to upgrade. We’ve had no implementation issues over the years. But, our main reason for staying with Syncron’s solution is the continuously high parts availability that we’ve been able to offer our customers, while maintaining minimal inventory levels.