Skip to content Skip to content
  • English
    • French
    • German
    • Japanese
Syncron
  • Company
    • Our Story
    • Leadership
    • Our Customers
    • Global Newsroom
    • Global Offices
  • Solutions
    • Syncron Service Cloud
    • Syncron Inventory™ – Global

      Optimize your complete service parts supply chain – from suppliers to distribution centers – to deliver superior customer service with Syncron Inventory™ - Global.

    • Syncron Inventory™ – Retail

      Achieve best-in-class dealer service levels and enhance the customer experience through automated and optimized service parts management with Syncron Inventory™ – Retail.

    • Syncron Price™

      Evolve your service parts pricing beyond cost-plus logic to unlock the ability to price according to true value with Syncron Price™.

    • Syncron Uptime™
  • Industries
    • Aerospace & Defense
    • Agricultural Equipment
    • Automotive
    • High Tech & Electronics
    • Industrial Equipment
    • Medical Equipment
    • Mining & Construction
    • Oil & Gas
    • Railway & Shipping
    • Third-Party Logistics
    • Wholesale & Distribution
  • Resources
    • Resource Library
    • Case Studies
    • Syncron Blog
    • InSync Newsletter
    • Events
    • COVID-19 Resources
    • Syncron Learning™
  • Contact
  • Careers

Customer Case Study

Mazda

  • Home
  • Resource Library
  • Mazda

Headquartered in Hiroshima, Japan, Mazda is one of the best known car manufacturers in the world.

With a network of sites supplying multiple distribution centers throughout Europe stemming from their central warehouse in Willebroek in Belgium, Mazda Motor Logistics Europe (MLE) implemented Syncron Inventory™ to improve their service parts availability, while keeping inventory levels to a minimum.

case study
Challenges

Managing service parts inventory can be a delicate balance, especially when that balance must be struck across a network of sites supplying 28 distribution centers throughout Europe. This was the challenge Mazda was facing as they searched for a platform that could extend their supply chain visibility to improve inventory turnover and service levels even more. The cloud-based service parts inventory management capabilities of Syncron Inventory™ was the best solution for this transition.

Case Study
Solutions

Thanks to a fully automated demand forecasting and replenishment planning process, Syncron has helped Mazda achieve high customer-service levels and outstanding inventory turnover for more than 20 years. But now, by applying to Syncron Inventory™ to their regional distribution centers and dealer inventories, Mazda’s optimization of its after-sales supply chain has improved through visibility from the top down.

case study
Results

By implementing Syncron Inventory™ throughout these vast systems, Mazda automatically receives the information necessary for balancing overstock with understock by pulling back excess inventory to the central warehouse and transferring parts among various inventory points. This solution ultimately provides the necessary visibility for the Mazda inventory management process.

  • Extended supply chain visibility into regional distribution centers and dealer inventories
  • Automated process for balancing overstock with understock between inventory points
  • Garnered further improvements in inventory turnover and customer service levels

From an IT viewpoint, the Syncron solution is top notch. Our experience is that Syncron is easy to upgrade. We’ve had no implementation issues over the years. But, our main reason for staying with Syncron’s solution is the continuously high parts availability that we’ve been able to offer our customers, while maintaining minimal inventory levels.

Jean-Marie Van delm, Parts Supply and Logistics

We’re delighted with our close relationship with Syncron. They are a reliable supplier that truly understands our business. We anticipate further significant improvements in inventory turnover, customer-service levels, and ultimately, overall sales.

Jean-Marie Van delm, Parts Supply and Logistics

Due to the Syncron solution, we’ve enjoyed stable results over many years, while minimizing our efforts. We continually report high availability, with customer service levels of 96% and an inventory turnover rate below four.

Jean-Marie Van delm, Parts Supply and Logistics
Syncron

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences, while driving significant revenue and profit improvements.

Quick Links
Syncron Service CloudSyncron InventorySyncron PriceSyncron UptimeIndustriesPartnerships
EventsGlobal NewsroomGlobal OfficesBrandSecurity OverviewCustomer SupportContact
LegalPrivacyTerms of UseData Processing AddendumCookie NoticeCalifornia ResidentsSitemap © 2021 Syncron AB and/or its affiliates. All rights reserved.