Webinar Replay
Service Council™ Panel Discussion: Knowledge Management for Technician Success
Listen to Syncron’s Sarang Sambare, along with Shawn LaRocco of Olympus Corporation of the Americas, and John Carroll from the Service Council as they discuss extending service networks to easily follow a customer’s journey by creating an online/offline knowledge database.
By watching this webinar you will learn how to:
- Eliminate data silos
- Decrease calls to the call center
- Secure your proprietary content
- Engage your technicians with BOMs and access to parts
- Move from unstructured knowledge base data to structured