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    On-Demand Webinar

    Warranty: An Overlooked Key to Service Business Success

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    • Warranty: An Overlooked Key to Service Business Success

    On-Demand Webinar

    Warranty: An Overlooked Key to Service Business Success

    Are warranties being overlooked in terms of their potential contribution to revenue and profit?

    According to Warranty Week, customers spend $2 trillion (with a “T”) in warranted product sales on owned assets. Beyond the potential revenue contribution, warranties are also a critical opportunity to enrich channel and customer experience while reducing operational costs. If not managed and administered correctly the result can include:

    • Inefficient and manual claims processing driving up operating expense.
    • Weakened collaboration amongst extended service network (dealers, channel, etc…).
    • Supplier cost recovery challenges (entitlement challenges).
    • Delayed warranty claims processing resulting in poor customer satisfaction (CSAT).
    • Fraudulent claims (a rising concern amongst extended service networks).
    • A diminished perceptive for the original equipment manufacturer.

    In this webinar we discuss the impact role warranties (new and/or extended) can play in contributing to superior levels of business and customer success.

    Produced by:

    Service Council

    Syncron

    We advance leading manufacturers to capitalize on the world’s new service economy.

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