“Hello, you’ve reached Bob Jones of [insert major automotive brand] Dealership in [insert my hometown]…. from Tales from the World of After-sales: Dealerships, Digitize or Die
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Is Your After-Sales Service Strategy Driven by Data?
The term “data-driven” is buzzing around a lot these days, and is often an indicator… from Is Your After-Sales Service Strategy Driven by Data?
Digital Transformation: Not As Futuristic As We’d Like to Believe
This past Sunday night, Americans crowded around their digital screens to experience the most exhilarating… from Digital Transformation: Not As Futuristic As We’d Like to Believe
After-sales Service Takes a Front Seat for CLAAS Agricultural Equipment
As the world continues to change and evolve, innovative OEM executives are shifting their focus… from After-sales Service Takes a Front Seat for CLAAS Agricultural Equipment
Service Parts and the Uptime Era: 3 Things Manufacturers Need to Be Thinking
Service part availability has always been a stumbling block for manufacturers and their after-sales service… from Service Parts and the Uptime Era: 3 Things Manufacturers Need to Be Thinking
Downtime by the Numbers: The Cost, The Data, and the Benefits of Predictive Maintenance
Yesterday, while in the middle of a work frenzy, my WiFi went down. With one… from Downtime by the Numbers: The Cost, The Data, and the Benefits of Predictive Maintenance
Market Fluctuation Opens Doors for Heavy Truck Manufacturers
In the heavy truck industry, orders for new products continue to fluctuate. Orders for Class… from Market Fluctuation Opens Doors for Heavy Truck Manufacturers
Building a Sustainable After-Sales Service Foundation for the Future
The success of any digital end-to-end operating model for after-sales service lies in the organizations… from Building a Sustainable After-Sales Service Foundation for the Future
How the Sharing Economy Impacts After-Sales Service
The rise of the sharing economy, a wave of “non-ownership” spurred by services like ride-sharing… from How the Sharing Economy Impacts After-Sales Service
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