Skip to content Skip to content
  • English
    • French
    • German
    • Japanese
Syncron
  • Company
    • Our Story
    • Leadership
    • Our Customers
    • Global Newsroom
    • Global Offices
  • Solutions
    • Syncron Service Cloud
    • Syncron Inventory™ – Global

      Optimize your complete service parts supply chain – from suppliers to distribution centers – to deliver superior customer service with Syncron Inventory™ - Global.

    • Syncron Inventory™ – Retail

      Achieve best-in-class dealer service levels and enhance the customer experience through automated and optimized service parts management with Syncron Inventory™ – Retail.

    • Syncron Price™

      Evolve your service parts pricing beyond cost-plus logic to unlock the ability to price according to true value with Syncron Price™.

    • Syncron Uptime™
  • Industries
    • Aerospace & Defense
    • Agricultural Equipment
    • Automotive
    • High Tech & Electronics
    • Industrial Equipment
    • Medical Equipment
    • Mining & Construction
    • Oil & Gas
    • Railway & Shipping
    • Third-Party Logistics
    • Wholesale & Distribution
  • Resources
    • Resource Library
    • Case Studies
    • Syncron Blog
    • InSync Newsletter
    • Events
    • COVID-19 Resources
    • Syncron Learning™
  • Contact
  • Careers

Customer Case Study

Al Masaood Automobiles

Download Case Study
  • Home
  • Resource Library
  • Al Masaood Automobiles

For more than forty years, Al Masaood Automobiles (AMA) has made its name in the automotive after-sales market as one of the largest integrated industrial, commercial, and service organizations in the Middle East.

A leading distributor for major automotive manufacturers in Abu Dhabi and the entire continental UAE, AMA chose Syncron Inventory to better equip their growing network of service centers and extensive spare parts dealers with an advanced inventory management solution.

case study
Challenges

With too much manual processing, including manual intervention in the stock order review process of every line item, AMA needed a more intelligent, more automated system. Their needs ranged from features like a management by exception feature to the ability to apply specific key performance indicators (KPIs) in system parameters. For an organization that values best practice methodologies in the automotive sector, and customer satisfaction as the number one ingredient for growth, their antiquated ERP system was in need of a major upgrade.

Case Study
Solutions

In their search for an efficiency-driven inventory management solution, AMA’s main service parts planning goals were to lower stock costs, reduce cycle times, and increase parts sales, ultimately maximizing profits, improving supplier relationships, and delivering exceptional customer service experiences. In order to reach their inventory planning and forecasting potential, AMA chose Syncron Inventory to implement into their demand forecasting, replenishment planning, and reporting processes and begin achieving their ultimate inventory management goals.

case study
Results

Before implementing the inventory management solution, the amount of manual intervention in the stock order review process was overwhelming. Now, by partnering with Syncron, AMA has their order review process down to an efficient 20-30% level of manual intervention, that percentage reserved for special orders like new model orders, warranty parts orders, and accessories orders. In addition to their process improvement, AMA also reported:

  • Parts Turnover increase from 1.89 to 2.50 turns.
  • MOS decrease from 7.13 to 4.84 months.
  • Suggested order review time from four days down to two.
  • Order frequency increase from once weekly to bi-weekly.
  • Stock order generation lead time decrease from 61 days to 46.

Syncron Inventory™ helped us lower Inventory costs, reduce cycle times, increase parts sales, and maximize profits, while also improving supplier relationships and delivering exceptional customer service.

Mohammed Sadeq, National Parts Manager at AMA

Thanks to the close partnership with Syncron, AMA has been able to significantly reduce inventory and increase parts revenue. The solution is cost-effective for supply chain integration, collaboration and planning.

Mohammed Sadeq, National Parts Manager at AMA
Syncron

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences, while driving significant revenue and profit improvements.

Quick Links
Syncron Service CloudSyncron InventorySyncron PriceSyncron UptimeIndustriesPartnerships
EventsGlobal NewsroomGlobal OfficesBrandSecurity OverviewCustomer SupportContact
LegalPrivacyTerms of UseData Processing AddendumCookie NoticeCalifornia ResidentsSitemap © 2021 Syncron AB and/or its affiliates. All rights reserved.