Improve the customer journey by connecting and aligning aftermarket services.
Syncron CSX Cloud is a streamlined solution that enables manufacturers to provide exceptional aftermarket service experiences that improve the customer journey and boost profitability.
With a complete service lifecycle management (SLM) solution at your fingertips, you can view, store, and manage all your service products and processes in one comprehensive platform. From inventory planning, parts and contract pricing, and uptime management to field service and warranty claims, the Syncron CSX Cloud provides the power of enhanced automation, intelligence, and stakeholder alignment value across your entire service delivery network.
The Syncron platform leverages cloud, mobile, IoT, and analytics technologies to identify synergies and optimize service experiences on all channels. But advanced technology isn’t all we offer—our team of experts has decades of experience supporting the world’s leading manufacturers, and it’s our deep expertise, industry knowledge, and commitment to customers that sets us apart from other players in the market.
Streamline processes and connect your service management operations
CSX Cloud is an integration platform based on a service-oriented architecture (SOA) that provides a standardized framework, components, and connectors to integrate the Connected Service Experience software with other enterprise applications. The 150+ out-of-box connectors enable companies to easily integrate SmartBlox with enterprise applications such as ERP, CRM, cloud, web, or legacy business systems.
Synchronize your Salesforce system accounts and contacts databases maximizing product registrations, and contract tracking with comprehensive warranty management. Coordinate service support through a Salesforce-integrated portal for global product knowledge, request management, and dealer/customer communications, along with DIY enablement.
Talk to a Service Lifecycle expert
Want to see for yourself why the world’s leading manufacturers choose Syncron for aftermarket service management solutions? Simply complete the form and a member of our team will contact you directly.