Aftermarket Service Solutions for Medical Equipment Manufacturers

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For medical equipment manufacturers product uptime is a competitive differentiator and key to success — optimal patient care depends on this equipment.

With Syncron, medical equipment manufacturers can manage SLAs more effectively and efficiently than ever before. Syncron understands the dynamic nature of medical equipment, and that service part inventory requirements aren’t always tied to historical usage in the field. Syncron enables manufacturers to not only meet their SLA agreements, but also provide exceptional customer experiences.

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Discover Why Leading Medical Equipment Companies Trust Syncron

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Syncron Uptime

Maximize uptime

For medical equipment manufacturers uptime is critical. Uptime means patient care expectations are met, and that the manufacturer is maximizing on revenue opportunities.

Syncron helps companies leverage IoT-enabled parts (or ‘smart’ parts) to proactively replace or repair a part before it fails. The solution integrates with existing systems, helping companies better understand equipment behavior, replace parts before they fail and coordinate maintenance events seamlessly.

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Optimize field service

The world is evolving at a fast pace, and there has never been a more important time to embrace innovation in field service. Today’s on-demand economy has elevated service expectations, and brands must keep up.

With Syncron, medical equipment manufacturers can ensure industry-leading first time fix rates — saving both time and money, while simultaneously providing a great customer experience. And, as emerging technology evolves, it is more important than ever to integrate predictive maintenance events with field service management systems to repair equipment before it ever breaks down.

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Anticipate demand

Predicting demand can be tricky, especially with large install bases, varying levels of equipment usage, last-time buy challenges and a multi-echelon supply chain.

Syncron helps companies more effectively size inventory for the business, using advanced algorithms and analytics to properly stock service parts in the best places to ensure maximum uptime. This helps manufacturers know when and where replacement parts need to be ordered and stocked, oftentimes eliminating excess inventories and overhead costs. Plus, when parts are stocked appropriately, customers are guaranteed a great service experience.

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Reinvent pricing

Due to the dynamic nature of medical equipment and the expectations set forth in Service Level Agreements, optimizing service parts pricing can provide significant financial value.

Many companies still rely on manual processes and Excel spreadsheets to price service parts. With Syncron, medical equipment manufacturers can reinvent their service parts pricing, implementing a value-based approach and enabling teams to better analyze and respond to changing market conditions. Ultimately, automating and optimizing service parts pricing leads to improved revenue and profits.

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Want to see for yourself why the world’s leading manufacturers choose Syncron for after-sales service management solutions? Simply complete the form and a member of our team will contact you within one business day. You can also email us at For customer support, visit our support page or email