The Transition to Mobility – Service as a Strategic Imperative

Across industry sectors, manufacturers are transitioning from the business of exclusively making and selling products to providing services that both delight customers and future proof their business.  

For this keynote presentation, Accenture invited Syncron co-founder and vice president of strategic accounts, Tony Abouzolof to share how auto manufactures in the Middle East are well-positioned to create more resilient, competitive, and profitable businesses by offering differentiated aftermarket customer experiences.  

This video is the first in a two-part series. In Part Two, Al-Futtaim Head of Pricing and Aftersales, James Henderson, shares how the automotive leader has become more customer-centric and successful by taking a more strategic approach to aftermarket service and pricing management. Watch Part Two here.

Learn more about Syncron’s participation in Accenture Exchange, at Expo 2020 Dubai, in March 2022, here