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Depot Repair & Reverse Logistics Software

Cut Waste & Increase Customer Loyalty

The only purpose-built AI-powered depot repair software from the IDC Worldwide Manufacturing Service Parts Management Applications Leader and aftermarket specialist.

  • Return, recapture, remanufacture, reuse, and recycle parts to squeeze more efficiency and cost savings. 
  • Improve customer satisfaction and deliver effective service through depots and authorized dealers. 
  • Boost compliance and cut emissions by eliminating scraps and surplus inventory. 
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Syncron is trusted worldwide to deliver optimal service fulfillment for major global enterprises.

Enable the circular economy

Prioritizing sustainability with reverse logistics means tangible benefits while contributing to the goals of a circular economy. Streamlining product returns results in more efficient transportation and distribution networks, reducing energy consumption. Proactive service and repair can also extend product lifespan. Failing to comply with environmental regulations regarding the disposal and recycling of certain products can lead to legal consequences and damage a company’s reputation.
  • Streamline product returns.
  • Extend product lifespan.
  • Comply with environmental regulations.

Optimize reverse supply chain networks

Streamline the end-to-end depot repair process

Manage repair center operations and the reverse logistics between the customer, repair center, third party service agent and parts department. Omni-channel Returns Management enables fast, easy return requests from customers, partners, and field service agents. Automatically generated return materials authorizations (RMA) and shipping labels, simplifying the return process for customers. Accurately track service parts inventory, product shipments, billing, and payment for repair orders, while also generating warranty claims for customers.
  • Omni-channel returns management.
  • Automatically generate RMA.
  • Accurately track service parts inventory.

Smarter decisions with service insights

Utilize service insights to identify actionable improvements, driving profitability and overall customer experience. Leverage recovery rates and velocity of returns analytics as an input to inventory planning. Empower technicians with easy access knowledge resources. View real-time information on status, condition and availability, repair intelligence, historical data, cost estimation.
  • Leverage analytics for inventory planning.
  • On-demand knowledge resources.
  • Real-time data and information.

Enhance compliance and customer loyalty 

Enhance the customer experience

Improve customer satisfaction by reducing repair times and first-time fix rates. Enable customers to initiate self-service requests across online portals, email, or mobile platforms etc. Facilitate the handling of loaner products or defective parts by generating product or parts orders for shipment and exchange purposes. Seamlessly integrate with major shipping carriers like UPS and FedEx, enabling the quick generation of return shipping labels.
  • Self-service customer portal.
  • Generate product or parts orders.
  • Integrate with major shipping carriers.

We chose Syncron because we needed a solution that worked within our global market and that could support us through future initiatives based on regional requirements. Syncron lets us use standard APIs to connect back-end business systems and handle multiple workbench repair steps.

Global Consumer Durable Goods Manufacturer 

Proven: Return on investment (ROI) 

Part availability, or service level, is the main driver of customer satisfaction in after-sales service. Syncron is IDC Worldwide Manufacturing Warranty and Service Contract Management Applications Leader and aftermarket specialists.  

50+
enterprise clients
40%
decrease in detection-to-correction
20%
increase in first-time fix rates
20k
instances in over 100 countries
18%
reduction in time-to-repair