Reduce waste with one solution to streamline returns and repairs
Optimize the depot repair process by dynamically routing returns
- Improve customer satisfaction by increasing repair times
- Improve asset recovery rates and reduce spend on new part purchases
- Increase velocity of returns and improve depot utilization
- Reduce logistics costs with bulk returns
- Increase visibility into open RMAs
Transform the customer experience
Syncron Depot Repair helps organizations simplify returns and repairs because an easy process can turn a potentially negative experience into a loyal customer. Our solution enhances reverse logistics and depot operations, leading to waste reduction, cost control, and enhanced customer satisfaction. This creates and profitable, sustainable, and environmentally friendly business model aligned with the principles of a circular economy.
Minimize
Reduce turn around time on returns and repairs
Increase
Improve overall asset recovery rate and reduce outstanding RMAs
Accelerate
Increase speed of returns improving depot utilization and reducing OpEx spend on new parts
Support the Circular Economy
Return, repair, and reuse parts to reduce costs, improve profitability and support sustainability initiatives.
Optimize Inventory
Leverage recovery rate, velocity of returns, and depot work in progress data to better plan service parts
Streamline Reverse Logistics
Dynamically route returns based on demand and depot capacity
Automated Tracking
Create return material authorizations (RMAs) and track shipments with integrations to major carriers
Manage Repairs
Create repair orders to track parts and labor while controlling costs
Quality Control & Service Leakage
Create inspection orders and check service contract entitlements
Knowledge Management
Provide technicians with access to knowledge to increase productivity and complete repairs faster
Talk to a reverse logistics and depot repair expert
Want to see for yourself why the world’s leading manufacturers choose Syncron for aftermarket service management solutions? Simply complete the form and a member of our team will contact you within one business day.