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en
  • SLM Platform
    Features
    Featured service lifecycle management capabilities.
    End-to-End
    AI-Powered
    Data-Driven
    Service-Based
    Compounding ROI
    Business Models
    Enabling business model innovation.

    Value-Based Pricing
    Servitization
    Circular Economy
    The Future of the Aftermarket: Real-Time, Data-Driven, Service-Based
  • Solutions
    Pricing
    Price service contracts and spare parts with AI-powered precision.
    Parts Pricing
    Service Contract Pricing
    Inventory
    Boost parts sales and reduce carry costs with ML-powered inventory management.
    Parts Planning
    Dealer Parts Planning
    Service Fulfillment
    Service customers with outstanding experiences
    Warranty Management
    Depot Repair
    Technician Enablement
  • Industries
    Aerospace
    Industrial Power & HVAC
    Agriculture
    Material Handling Equipment
    Automotive
    Medical Technology
    Construction & Mining
    Production Machinery
    Consumer Durables
    Dealers & Distributors
    Deliver customers exceptional service – parts, pricing and maintenance every time from a single platform.
  • All Resources
    Plan streamlined service with optimized inventory
    White Papers
    Events
    Reports
    Customer Stories
    Blog
    Newsroom
    Resource topics
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    Pricing
    Service
    Technology
    Research
    Analyst Reports and Research
    Modernizing The Aftermarket: Market Research 2024
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Category: Customer Success

Equipment Rentals: Bellwethers for a New Era of Customer Experience

Feb 23, 2021
Construction Site

While the heavy equipment industry has faced unprecedented challenges during the COVID-19 pandemic, the equipment… from Equipment Rentals: Bellwethers for a New Era of Customer Experience

Posted in Connected Service Experience, Customer SuccessTagged Mining & Construction

CEO Perspective: Why Syncron’s Future is Bright

Oct 21, 2020
Dr. Friedrich Neumeyer CEO

We’re chatting more with Fritz Neumeyer, our new CEO, who’s been busy getting to know… from CEO Perspective: Why Syncron’s Future is Bright

Posted in Customer Success, Warranty Management

Pressure Testing The Four Pillars of Syncron Customer Success, Part 3

Oct 15, 2020

Part III – Waiting for the bell to ring? Not us. In the second post of this series, ‘Pressure Testing the… from Pressure Testing The Four Pillars of Syncron Customer Success, Part 3

Posted in Customer Success, Inventory Management

Flipping the Script on Traditional Customer Support

Oct 14, 2020
Man holding tablet showing a map

When you think of customer support, what comes to mind? Logging a ticket into space?… from Flipping the Script on Traditional Customer Support

Posted in Customer Success

Pressure Testing The Four Pillars of Syncron Customer Success, Part 2

Oct 7, 2020
Girl working on laptop and coffee in hand

Part II – Pivoting to Focus on What Matters Right Now In the first post of this series, Syncron… from Pressure Testing The Four Pillars of Syncron Customer Success, Part 2

Posted in Connected Service Experience, Customer Success

Syncron Wins Bronze Stevie Award in 2020 International Business Awards

Oct 7, 2020
Celebratory Bubbles

Digital Technologies Bring World-Class Service and Support to Syncron Customers Stockholm, Sweden – 7 October,… from Syncron Wins Bronze Stevie Award in 2020 International Business Awards

Posted in Customer SuccessTagged Awards

Pressure Testing The Four Pillars of Syncron Customer Success, Part 1

Oct 5, 2020
columns architecture

Syncron’s Customer Success organization has four pillars that guide our actions and how we form… from Pressure Testing The Four Pillars of Syncron Customer Success, Part 1

Posted in Customer Success

OEM Service Lifecycle Management Automation Impacting Net Promoter Score

Sep 22, 2020

OEM Service Lifecycle Management Automation Impacting Net Promoter Score Net promoter score (NPS) is one… from OEM Service Lifecycle Management Automation Impacting Net Promoter Score

Posted in Customer Success, Field Service, Service Lifecycle Management

Supply Chain Companies Experience Personnel Shakeup

Jun 29, 2020

A variety of companies throughout the supply chain have promoted and hired personnel to better… from Supply Chain Companies Experience Personnel Shakeup

Posted in Customer Success, Service Lifecycle Management

Investing In and Leveraging Immersive Tech: What Manufacturers Need to Know

Jun 25, 2020

It’s no secret that ongoing advancements in technology are making it easier than ever before… from Investing In and Leveraging Immersive Tech: What Manufacturers Need to Know

Posted in Connected Service Experience, Customer Success

Syncron Announces Friedrich Neumeyer to Become CEO

Jun 25, 2020
men with pen laptop and-mobilephone

Former proALPHA and SAP executive positions Syncron for next stage of growth and innovation  … from Syncron Announces Friedrich Neumeyer to Become CEO

Posted in Customer Success

Navigating the COVID-19 Economy: How Distributors and OEMs Can Work Together

Jun 16, 2020
compass on paper with numbers

COVID-19 is having an unprecedented impact on the global economy—particularly in the heavy equipment, building… from Navigating the COVID-19 Economy: How Distributors and OEMs Can Work Together

Posted in Customer Success
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