Over the last decade, customer expectations have undergone a quiet revolution. Digital giants like Amazon… from Why Customer Experience is the New Battleground for Automakers
Why Customer Experience is the New Battleground for Automakers
Category: Service Lifecycle Management
Syncron Reaffirms North America Focus with Appointment of New Regional Sales Leader
Syncron is excited to announce the appointment of Mark Dabe as our new Vice President… from Syncron Reaffirms North America Focus with Appointment of New Regional Sales Leader
Unlock 2.5x Higher Margins With Automotive Aftermarket
Inflation has been volatile and unpredictable. Interest rates remain high. And the resultant economic uncertainty… from Unlock 2.5x Higher Margins With Automotive Aftermarket
How Auto Makers Can Build Supply Chain Resilience Amid Tariffs And Trade Wars
The modern automotive industry is a tightly-woven tapestry of cross-border networks, supply lines, and international… from How Auto Makers Can Build Supply Chain Resilience Amid Tariffs And Trade Wars
Syncron and Ducker Carlisle Launch New Offering to Help OEMs Navigate Tariff Turbulence
Joint AI-Enabled Price Tariff Response program designed to protect manufacturer aftermarket profitability STOCKHOLM and DETROIT –… from Syncron and Ducker Carlisle Launch New Offering to Help OEMs Navigate Tariff Turbulence
Syncron Unveils Next-Gen Partner Network to Power the Future of Aftermarket Services
Stockholm, Sweden – May 8, 2025 – Syncron, a global leader in intelligent Service Lifecycle… from Syncron Unveils Next-Gen Partner Network to Power the Future of Aftermarket Services
Information Security as a Corporate Strategy: Syncron Listed as TISAX Participant
Stockholm, April 22, 2025 – Syncron, a leading provider of intelligent Service Lifecycle Management (SLM),… from Information Security as a Corporate Strategy: Syncron Listed as TISAX Participant
CPQ Finland and Syncron Announce Strategic Partnership to Expand SLM Solutions in Finland
Helsinki, Finland – April 21, 2025 – CPQ Finland, a leading provider of Configure, Price, Quote… from CPQ Finland and Syncron Announce Strategic Partnership to Expand SLM Solutions in Finland
What Tariffs Mean For The Automotive Industry And How OEMs Must Respond
Find us on LinkedIn On March 26, 2025, the US government announced that it will be… from What Tariffs Mean For The Automotive Industry And How OEMs Must Respond
Syncron Appoints Josh Weiss as New Chief Executive Officer
Stockholm, Sweden – 10. April 2025 – Syncron, a global leader in cloud-based after-sales service… from Syncron Appoints Josh Weiss as New Chief Executive Officer
Syncron Announces Platform-First Approach to Aftermarket Intelligence for Complex Equipment OEMs
Syncron’s Service Lifecycle Management Platform offers accelerated path to aftermarket insights and revenue Stockholm, Sweden—April… from Syncron Announces Platform-First Approach to Aftermarket Intelligence for Complex Equipment OEMs
7 Ways Data & AI Are Transforming Warranty Into a Critical Competitive Advantage
Warranty management is going through a profound transformation. Once a liability to be managed, it… from 7 Ways Data & AI Are Transforming Warranty Into a Critical Competitive Advantage
Navigating US Tariff Disruption For OEMs
For OEMs in the United States, there is significant economic disruption on the horizon. New… from Navigating US Tariff Disruption For OEMs
4 Routes To Aftermarket Growth And Sustainability: Here’s What Leading OEMs Are Doing
The conversation around sustainability in manufacturing is no longer just about regulatory compliance or corporate… from 4 Routes To Aftermarket Growth And Sustainability: Here’s What Leading OEMs Are Doing
Syncron Accelerates Growth by Joining the AWS ISV Accelerate Program
(Stockholm, Sweden) January 23, 2025 – Syncron, a leading provider of intelligent Service Lifecycle Management… from Syncron Accelerates Growth by Joining the AWS ISV Accelerate Program
Unleashing the Power of AI and ML: Transforming Service Lifecycle Management
In today’s fast-paced, competitive landscape, businesses must embrace innovative approaches to stay agile and deliver… from Unleashing the Power of AI and ML: Transforming Service Lifecycle Management
AI-Driven Strategies for OEM Aftermarket Success
OEMs that utilize AI for the right aftermarket use cases will gain a transformational advantage,… from AI-Driven Strategies for OEM Aftermarket Success
A Year-End Review of Aftermarket Trends and a 2024 Outlook
Recently, Dr. Friedrich “Fritz” Neumeyer, CEO of Syncron, engaged in a thought-provoking conversation with industry… from A Year-End Review of Aftermarket Trends and a 2024 Outlook
Enhanced Warranty Management Systems for Manufacturers
A Warranty Lifecycle Management solution streamlines warranty processes, reduces costs, and boosts customer satisfaction. Yet,… from Enhanced Warranty Management Systems for Manufacturers
Service Economy in Focus: Syncron as Key Player at WBR Field Service Europe in Amsterdam
“Syncron as Key Player at WBR Field Service Europe in Amsterdam“ Munich, October 3, 2023… from Service Economy in Focus: Syncron as Key Player at WBR Field Service Europe in Amsterdam
Build a Resilient Aftermarket Service Business (Part 2)
Life is full of challenges. Whether it’s finding a parking spot, dealing with a difficult… from Build a Resilient Aftermarket Service Business (Part 2)
Syncron to Present on Cost of Ignoring Aftermarket Parts Planning
Syncron is presenting at this year’s Gartner® Supply Chain Symposium/XpoTM. Gartner Supply Chain Symposium/Xpo, Orlando, Fla…. from Syncron to Present on Cost of Ignoring Aftermarket Parts Planning
New Syncron Research Shows the Current State of Aftermarket Service and Opportunities for Optimization
Recent Syncron study, a comprehensive analysis of aftermarket service today, includes data and insights from… from New Syncron Research Shows the Current State of Aftermarket Service and Opportunities for Optimization
Understanding Equipment-as-a-Service (EaaS): Challenges and Benefits
When the topic of Equipment-as-a-Service (EaaS) comes up in conversation, often leaders view this as… from Understanding Equipment-as-a-Service (EaaS): Challenges and Benefits
Syncron Continues to Accelerate Customer Engagement Excellence and Wins Silver Stevie® Award
Syncron Continues to Accelerate Customer Engagement Excellence and Wins Silver Stevie® Award Judges noted high… from Syncron Continues to Accelerate Customer Engagement Excellence and Wins Silver Stevie® Award
Service Lifecycle Management Stabilizes Warranty Management in a Highly Volatile Automotive Market
Service Lifecycle Management The last 18 months have been challenging for most industries, and the… from Service Lifecycle Management Stabilizes Warranty Management in a Highly Volatile Automotive Market
How is Optimized Service Parts Management Beneficial?
5 Ways Optimized Service Parts Management Improves Financial Performance Companies around the world are increasingly… from How is Optimized Service Parts Management Beneficial?
10 Reasons Why You Need to Reevaluate Your Service Parts Pricing Strategy
10 Reasons Why You Need to Reevaluate Your Service Parts Pricing Strategy With aftermarket service… from 10 Reasons Why You Need to Reevaluate Your Service Parts Pricing Strategy
How Service Lifecycle Management (SLM) Optimizes Aftermarket Services
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue Aftermarket… from How Service Lifecycle Management (SLM) Optimizes Aftermarket Services
How Truck as a Service Is Changing Class 8 Buyin
Servitization in the trucking industry offers fleets a chance to focus on OpEx over CapEx… from How Truck as a Service Is Changing Class 8 Buyin
OEM Service Lifecycle Management Automation Impacting Net Promoter Score
OEM Service Lifecycle Management Automation Impacting Net Promoter Score Net promoter score (NPS) is one… from OEM Service Lifecycle Management Automation Impacting Net Promoter Score
After-sales Service, Orange Glasses and Nuclear Physics: Meet Fritz Neumeyer
Last month we welcomed Syncron’s new CEO, Dr. Friedrich “Fritz” Neumeyer, to our Stockholm office…. from After-sales Service, Orange Glasses and Nuclear Physics: Meet Fritz Neumeyer
Getting Parts Pricing Right During COVID-19
Optimizing spare parts pricing will be pivotal as OEMs manage the COVID-19 crisis. By Gary… from Getting Parts Pricing Right During COVID-19
Supply Chain Companies Experience Personnel Shakeup
A variety of companies throughout the supply chain have promoted and hired personnel to better… from Supply Chain Companies Experience Personnel Shakeup
OEMs Using Service Parts to Overcome COVID-19 Struggles
With auto sales down amid the COVID-19 pandemic, many automakers are looking for ways to… from OEMs Using Service Parts to Overcome COVID-19 Struggles
Transforming After COVID-19: 7 Takeaways from Deloitte’s Aftermarket Services Report
The economic volatility experienced around the world since the onset of the COVID-19 crisis has… from Transforming After COVID-19: 7 Takeaways from Deloitte’s Aftermarket Services Report
3 Ways Service Parts Management Can Boost Performance
From Brexit to the impacts of the Coronavirus disease (COVID-19), manufacturers around the globe are… from 3 Ways Service Parts Management Can Boost Performance
Adapt to Thrive: Why OEMs Should Look to New Service Models, Starting Now
The COVID-19 pandemic that’s swept the globe this year has brought much of the world… from Adapt to Thrive: Why OEMs Should Look to New Service Models, Starting Now
Improve Results With These Key Metrics For Subscription Business
A Few Key Performance Metrics For Subscription Businesses If you’re using subscription pricing, the metrics… from Improve Results With These Key Metrics For Subscription Business
Megatrends & Spare Parts Management (SPM) Solutions
Spare Parts Management (SPM) Solutions Megatrends are shifts in behavior or attitude that are large,… from Megatrends & Spare Parts Management (SPM) Solutions
Service Parts eCommerce: Best practices for OEMs, dealerships and solution developers
Service Parts eCommerce Best practices for OEMs, dealerships and solution developers Parts eCommerce is the… from Service Parts eCommerce: Best practices for OEMs, dealerships and solution developers
Right to Repair (R2R) Drives Parts eCommerce
Premise Vehicle and equipment repair in many industries will open further under pressure from Right-to-Repair… from Right to Repair (R2R) Drives Parts eCommerce
10 Reasons Why Manufacturing Executives are Starting 2020 with Service-Centered Vision
2019 was an eye-opening year for manufacturing. Changes – from economic and political to environmental… from 10 Reasons Why Manufacturing Executives are Starting 2020 with Service-Centered Vision
Syncron Uptime Accelerates Manufacturers’ Transition from After-Sales Service to Products-as-a-Service (PaaS)
New, cloud-based solution leverages Machine Learning and Artificial Intelligence to predict failures and maximize product… from Syncron Uptime Accelerates Manufacturers’ Transition from After-Sales Service to Products-as-a-Service (PaaS)
Next Generation of Syncron Service Cloud Optimizes Manufacturers’ Current Service Operations while Preparing for Servitization
Enhancements to service parts inventory and price management solutions provide unmatched scalability and flexibility … from Next Generation of Syncron Service Cloud Optimizes Manufacturers’ Current Service Operations while Preparing for Servitization
Why a Drop in Ownership Doesn’t Mean a Drop in Usership
Earlier this week we established how technology has historically impacted consumer behavior. Technology is changing… from Why a Drop in Ownership Doesn’t Mean a Drop in Usership
Syncron Announces New Addition to Executive Committee with the Appointment of Keith A. Charron as Chief Sales Officer
Former Dassault Systèmes and Siemens PLM senior executive to drive next stage of commercial growth… from Syncron Announces New Addition to Executive Committee with the Appointment of Keith A. Charron as Chief Sales Officer
Technology is Changing Businesses’ Perception of Possibility – But What Does this Mean for Manufacturers?
It’s not a secret that we’re entering an era where the measure of success no… from Technology is Changing Businesses’ Perception of Possibility – But What Does this Mean for Manufacturers?
How Servitization & Optimization Work Together to Improve Product Uptime
As new product sales continue to slip across industries world wide, it’s clear that OEMs… from How Servitization & Optimization Work Together to Improve Product Uptime
The Role of Servitization in Shaping Circular Business Models
The minimalistic trend being ushered in by a new generation of consumers to use products… from The Role of Servitization in Shaping Circular Business Models
Service Revenue Generation: Monetizing Existing Service
Doing what we have always done to succeed is no longer sufficient, and in order… from Service Revenue Generation: Monetizing Existing Service
Preparing After-sales Service for Servitization Readiness: Field Service Workshop
Why servitization? Servitization, where manufacturers must shift from selling products to selling the output or… from Preparing After-sales Service for Servitization Readiness: Field Service Workshop
It’s Game Time: The Time to Shift to Servitization is Now
It’s Game Time: The Time to Shift to Servitization is Now There has never been… from It’s Game Time: The Time to Shift to Servitization is Now
Introducing Syncron Learning™: 3 Common Questions About the New E-Learning Solution
As advocates of the after-sales service industry, our goal is to put more time back… from Introducing Syncron Learning™: 3 Common Questions About the New E-Learning Solution
Syncron Predicts Manufacturers Will Establish Servitization Strategies In 2019
Experts from Accenture, Daimler Trucks North America, Spartan Motors, Carlisle & Company, Bocconi University and… from Syncron Predicts Manufacturers Will Establish Servitization Strategies In 2019
Syncron Announces $67 Million Growth Investment from Summit Partners to Fuel Manufacturers’ Journey to Servitization
Investment supports Syncron’s vision to empower manufacturers to shift from reactive, break-fix after-sales service to… from Syncron Announces $67 Million Growth Investment from Summit Partners to Fuel Manufacturers’ Journey to Servitization
Luxury Subscription Services are Driving a New Wave in Servitization
In the new age of minimalism where the main qualifier is, “if it doesn’t spark… from Luxury Subscription Services are Driving a New Wave in Servitization
Syncron Continues Global Growth and Increases Subscription and Support Revenue 32% Year-over-Year
Increased demand for maximized product uptime compels manufacturers to redefine after-sales service STOCKHOLM, 14… from Syncron Continues Global Growth and Increases Subscription and Support Revenue 32% Year-over-Year
Should Customers Have the Right to Repair?
Customer expectations continue to increase – companies like Amazon, Uber and Zappos have cultivated an… from Should Customers Have the Right to Repair?
Syncron Service Cloud Enables Manufacturers to Maximize Product Uptime and Deliver Exceptional After-Sales Service
Integrated solution stack helps manufacturers improve top and bottom line performance ATLANTA, 12 April… from Syncron Service Cloud Enables Manufacturers to Maximize Product Uptime and Deliver Exceptional After-Sales Service
Syncron and Mitsui Bussan Electronics Form New Strategic Partnership
Collaboration aimed at empowering leading high-tech and electronics manufacturers to maximize product uptime and deliver… from Syncron and Mitsui Bussan Electronics Form New Strategic Partnership
Transforming Your After-Sales Service Strategy with Data and Insights
The term “data-driven” is buzzing around a lot these days, and is often an indicator… from Transforming Your After-Sales Service Strategy with Data and Insights
Digital Transformation: Not As Futuristic As We’d Like to Believe
This past Sunday night, Americans crowded around their digital screens to experience the most exhilarating… from Digital Transformation: Not As Futuristic As We’d Like to Believe
Syncron Appoints David Reiling as Chief Customer Officer
Industry veteran to help world’s leading manufacturers increase financial performance and deliver superior customer experiences… from Syncron Appoints David Reiling as Chief Customer Officer
Syncron Helps UK Manufacturers Improve After-sales Service Operations at Educational Seminar
After-sales Excellence Forum aims to help manufacturers achieve new levels of financial performance and customer… from Syncron Helps UK Manufacturers Improve After-sales Service Operations at Educational Seminar
Is Today’s Changing World Changing After-Sales Service?
Syncron has seen the world of after-sales service change immensely over the years. From the… from Is Today’s Changing World Changing After-Sales Service?
Syncron’s Industry Leadership and Growth Recognized with Gold and Bronze Stevie® Awards
World’s premier business awards program honors after-sales service solution provider’s continued growth, global expansion and… from Syncron’s Industry Leadership and Growth Recognized with Gold and Bronze Stevie® Awards
After-Sales Service Digitization: Myths vs. Reality
In 2011, a study conducted by Oxford Economics showed that only 25% of industry executives… from After-Sales Service Digitization: Myths vs. Reality
Syncron Ends 2016 with 67% Year-Over-Year Growth in Annual Contract Value
Continued global expansion and widening customer base headline cloud-based after-sales service provider’s growth STOCKHOLM, 28… from Syncron Ends 2016 with 67% Year-Over-Year Growth in Annual Contract Value
Syncron Helps Middle East Brands Improve Aftersales Operations with Launch of Spare Parts Business Summit
Full-day event provides insight into improving financial performance and customer service via the optimization of… from Syncron Helps Middle East Brands Improve Aftersales Operations with Launch of Spare Parts Business Summit
Syncron’s Business Process Platform Release Aims to Increase Productivity
Responsive design, customized dashboards and new reporting features power latest release Stockholm, Sweden –… from Syncron’s Business Process Platform Release Aims to Increase Productivity
Syncron’s Master Data Management Updates Continue to Make Life Easier for Data Stewards
STOCKHOLM, Sweden – 1 September 2015 – Syncron, an aftermarket service optimization company, recently announced the… from Syncron’s Master Data Management Updates Continue to Make Life Easier for Data Stewards