Customer Support

Customer Support

Syncron Customer Support is present on three continents and is available 24/7.

As a Syncron customer, you have access to supply chain specialists in any time zone, and our agility and competence allows us to meet any Service Level Agreement.

The Syncron customer support team is staffed by application specialists and solution experts and delivers:

• Helpdesk and problem resolution
• Supervision and operations management
• Service management
• Hosting

Every customer has a Service Manager to facilitate their interaction with Syncron.  Your Service Manager can aid you in the escalation of issues and meeting specific requirements of the services delivered by Customer Support. Your Service Manager will also give you access to updated KPIs regarding the service performance.

Service Management includes:

• Personal management of service issues
• Regular status reporting and meetings
• Customized reports and statistics
• Actions to improve provided services

For Customer Support, please contact:

Americas: +1 844-494-6565
Asia/Pacfic: +81 345 10 8565
Europe: +46 (0)40 20 65 65
United Kingdom: +44 117 325 6565

support@syncron.com

Already a Syncron customer? Login to the Syncron Support Center for assistance:

Syncron Support Login