Your four-point playbook for thriving amid disruption The automotive industry is being reshaped by disruption—from… from Navigating Disruption in the Automotive Industry
Navigating Disruption in the Automotive Industry
Related Solution : SLM Platform
IDC White Paper Service Life-Cycle Management: The Foundation for Servitization Success
Win Customer Loyalty Through Service-Centered Experiences Customers increasingly prefer to buy outcomes over purchasing equipment… from IDC White Paper Service Life-Cycle Management: The Foundation for Servitization Success
Auto OEM Playbook: Navigate Tariffs with AI & Data
Build a more resilient auto aftermarket strategy Navigating rising tariffs takes more than quick fixes…. from Auto OEM Playbook: Navigate Tariffs with AI & Data
How OEMs Can Adapt to Tariffs: 5 Strategic Plays
Stay competitive amid tariff uncertainty Adapting to tariffs requires more than reactive pricing changes. This… from How OEMs Can Adapt to Tariffs: 5 Strategic Plays
Profit Meets Purpose: How Leading Manufacturers are Driving Sustainability in the Aftermarket
In December 2024, Syncron hosted a workshop titled « Profit Meets Purpose: How to Embrace Servitization… from Profit Meets Purpose: How Leading Manufacturers are Driving Sustainability in the Aftermarket
IDC: The Shift to Service Life-Cycle Management Drives New Revenue Opportunities and Customer Value in the Aftermarket
Drive growth through smart SLM The 1IDC report, « The Shift to Service Life-Cycle Management Drives… from IDC: The Shift to Service Life-Cycle Management Drives New Revenue Opportunities and Customer Value in the Aftermarket
How the Circular Economy Is Unleashing New Sources of Business Value for OEMs
This eBook, « How the Circular Economy Is Unleashing New Sources of Business Value for OEMs »… from How the Circular Economy Is Unleashing New Sources of Business Value for OEMs
Adopting Circular Economy Practices: Strategies for Success
Original Equipment Manufacturers (OEMs) are facing growing pressure from consumers, governments, and industry to adopt… from Adopting Circular Economy Practices: Strategies for Success
Discover the Five Surprises That Could Derail Your Servitization Success and Explore Strategies to Avoid Them
Learn how to mitigate service surprises This eBook explores five key areas of the service… from Discover the Five Surprises That Could Derail Your Servitization Success and Explore Strategies to Avoid Them
A Year-End Review of Aftermarket Trends and a 2024 Outlook (LinkedIn Live On-Demand)
Recently, Dr. Friedrich “Fritz” Neumeyer, CEO of Syncron, engaged in a thought-provoking conversation with industry… from A Year-End Review of Aftermarket Trends and a 2024 Outlook (LinkedIn Live On-Demand)
The Essential Guide to Servitization
Optimize Your Pricing Strategy for Service Growth In a rapidly changing industry landscape, thriving means… from The Essential Guide to Servitization
Tech-Exec Magazine: Driving the Service Economy
Syncron’s Vatsan Govindarajan and Kathryn Narayan discuss the rise of the service economy, the importance… from Tech-Exec Magazine: Driving the Service Economy
Comment les principales organisations de vente et de service après-vente vont de l’avant dans l’économie des services connectés
Une étude récente a révélé une redéfinition fondamentale des modèles d’entreprise, passant de la fabrication… from Comment les principales organisations de vente et de service après-vente vont de l’avant dans l’économie des services connectés
Plan.Price. Service. Aperçu de Syncron
Optimisez votre planification des stocks, votre tarification et votre prestation de services pour la nouvelle… from Plan.Price. Service. Aperçu de Syncron
Construire une activité de service après-vente résiliente
Acquérir une compréhension globale des défis auxquels les organisations de services sont confrontées Grâce aux… from Construire une activité de service après-vente résiliente
Syncron Applauded by Frost & Sullivan
Syncron’s solutions improve inventory management, parts pricing, and distribution efficiency; overcome supply chain issues; and… from Syncron Applauded by Frost & Sullivan
Syncron To Present at Upcoming Field Service Conferences in Asia and Europe
Syncron will deliver a keynote presentation at the Field Service Asia Connect conference in Singapore… from Syncron To Present at Upcoming Field Service Conferences in Asia and Europe
Service Lifecycle Management: Future-proofing the Manufacturing Industry
Les producteurs qui passent d’une approche centrée sur les produits à un modèle fondé sur… from Service Lifecycle Management: Future-proofing the Manufacturing Industry
Syncron’s New Field Service Technician Enablement Initiative
By equipping technicians with a secure, intuitive, and interactive troubleshooting platform, the Syncron technician enablement… from Syncron’s New Field Service Technician Enablement Initiative
Equipment-as-a-Service: Embracing the New Service Economy in Manufacturing
As technology continues to transform the world as we know it, manufacturing businesses are forced… from Equipment-as-a-Service: Embracing the New Service Economy in Manufacturing
Unlocking the Value of AI and ML to Transform the OEM Aftermarket
Research suggests that while services account for an average of just 30% of revenue, the… from Unlocking the Value of AI and ML to Transform the OEM Aftermarket
Integrated Aftermarket Planning: Why Aftermarket Lifetime Product Value Is Critical to Your Profitability
Understanding and optimizing aftermarket services and agreements for products can create a stable stream of… from Integrated Aftermarket Planning: Why Aftermarket Lifetime Product Value Is Critical to Your Profitability
Transforming Aftermarket Services with a Connected Service Experience
Looking to create better visibility for engineers and maximize customer value, organizations are now shifting… from Transforming Aftermarket Services with a Connected Service Experience
Syncron lance la première solution de tarif de contrat avec évaluation des risques pour les ventes de services après-vente
Syncron lance la première solution de tarif de contrat avec évaluation des risques pour les… from Syncron lance la première solution de tarif de contrat avec évaluation des risques pour les ventes de services après-vente
The Transition to Mobility – Service as a Strategic Imperative
The Transition to Mobility – Service as a Strategic Imperative Across industry sectors, manufacturers are… from The Transition to Mobility – Service as a Strategic Imperative
AGCO Improves Service Resolution Time and Technician Productivity
AGCO improves service resolution time and technician productivity with Syncron AGCO is a $10B+ global… from AGCO Improves Service Resolution Time and Technician Productivity
Syncron une nouvelle fois nommé comme leader, Mize nommé comme acteur majeur d’ IDC MarketScape pour l’évaluation mondiale des fournisseurs d’applications de gestion de pièces détachées en 2021-2022
Syncron une nouvelle fois[i] nommé comme leader, Mize nommé comme acteur majeur d’ IDC MarketScape… from Syncron une nouvelle fois nommé comme leader, Mize nommé comme acteur majeur d’ IDC MarketScape pour l’évaluation mondiale des fournisseurs d’applications de gestion de pièces détachées en 2021-2022
Bringing the Customer Experience Full Circle in Durable Goods Manufacturing
Depot Repair Return, repair, refurbish, recycle. Durable goods manufacturers have long played a part in… from Bringing the Customer Experience Full Circle in Durable Goods Manufacturing
End-to-End Service Delivery & The Customer Experience
Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience Recent events such as… from End-to-End Service Delivery & The Customer Experience
Syncron et Mize unissent leurs forces pour offrir à l’industrie manufacturière la première expérience de service connecté de bout en bout et d’accélérer la création de nouveaux modèles économiques des centres de services
Syncron et Mize unissent leurs forces pour offrir à l’industrie manufacturière la première expérience de… from Syncron et Mize unissent leurs forces pour offrir à l’industrie manufacturière la première expérience de service connecté de bout en bout et d’accélérer la création de nouveaux modèles économiques des centres de services
Understanding Service Lifecycle Management (SLM)
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue Aftermarket… from Understanding Service Lifecycle Management (SLM)
If You Could Turn Back Time, What Would You Do Differently?
Ever wondered what might have happened if you’d done things differently? Sure, you have. We… from If You Could Turn Back Time, What Would You Do Differently?
AI Product Toolbox for Automated Field Inspection
Automated Product Field Inspection Toolbox Increasing product field inspection obstacles have made challenging and costly… from AI Product Toolbox for Automated Field Inspection
The Future of Aftermarket Service: Powering More Uptime with Connected Products
We’ve been talking a lot recently about using inventory and pricing tactics to navigate the… from The Future of Aftermarket Service: Powering More Uptime with Connected Products
Pressure Testing The Four Pillars of Syncron Customer Success, Part 3
Part III – Waiting for the bell to ring? Not us. In the second post of this series, ‘Pressure Testing the… from Pressure Testing The Four Pillars of Syncron Customer Success, Part 3
Flipping the Script on Traditional Customer Support
When you think of customer support, what comes to mind? Logging a ticket into space?… from Flipping the Script on Traditional Customer Support
Pressure Testing The Four Pillars of Syncron Customer Success, Part 2
Part II – Pivoting to Focus on What Matters Right Now In the first post of this series, Syncron… from Pressure Testing The Four Pillars of Syncron Customer Success, Part 2
Celebrating Value Delivery: Syncron Customer Success Spotlight
At Syncron we have 160 people fully dedicated to helping our customers achieve the greatest… from Celebrating Value Delivery: Syncron Customer Success Spotlight
Pressure Testing The Four Pillars of Syncron Customer Success, Part 1
Syncron’s Customer Success organization has four pillars that guide our actions and how we form… from Pressure Testing The Four Pillars of Syncron Customer Success, Part 1
OEM Service Lifecycle Management Automation Impacting Net Promoter Score
OEM Service Lifecycle Management Automation Impacting Net Promoter Score Net promoter score (NPS) is one… from OEM Service Lifecycle Management Automation Impacting Net Promoter Score
Back to Basics: The Fundamentals of Retail Inventory Management, Part Two
Welcome back to the fifth and final installation in our Back to Basics series. Today… from Back to Basics: The Fundamentals of Retail Inventory Management, Part Two
Back to Basics: The Fundamentals of Inventory Optimization Part Two
Welcome back to our Back to Basics series, where we’re talking about how to achieve… from Back to Basics: The Fundamentals of Inventory Optimization Part Two
Back to Basics: The Fundamentals of Price Optimization
Manufacturing executives around the world are facing a litany of business challenges brought on by… from Back to Basics: The Fundamentals of Price Optimization
10 Best Practices to Deliver Customer Support Excellence in the Consumer Durables Industry
10 Best Practices to Deliver Customer Support Excellence in the Consumer Durables Industry Companies are… from 10 Best Practices to Deliver Customer Support Excellence in the Consumer Durables Industry
Syncron’s Commitment to Customers During the COVID-19 Outbreak
Update as of 16 April 2020: In many parts of the world, we have now… from Syncron’s Commitment to Customers During the COVID-19 Outbreak
Older Vehicles: A New Revenue Driver for Auto Dealers and OEMs?
While sales of new vehicles may seem like the most obvious source of revenue for… from Older Vehicles: A New Revenue Driver for Auto Dealers and OEMs?
2019 Year in Review: The Top Trends that Impacted Manufacturing
2020 is set to be a monumental year in many ways – the start of… from 2019 Year in Review: The Top Trends that Impacted Manufacturing
2019 in Review and a Look Ahead
Originally featured as an article on David Reiling’s LinkedIn profile. As CCO at Syncron, my… from 2019 in Review and a Look Ahead
New Decade, New Pricing Strategy: Reevaluating Service Parts Pricing
Like every new year, 2020 has commenced with resolutions and refreshes meant to kickstart a… from New Decade, New Pricing Strategy: Reevaluating Service Parts Pricing
Syncron lève 67 millions de dollars auprès de Summit Partners pour accélérer l’adoption de la servicisation par les entreprises industrielles
Cette levée de fonds d’envergure vient soutenir la vision de Syncron qui consiste à donner… from Syncron lève 67 millions de dollars auprès de Summit Partners pour accélérer l’adoption de la servicisation par les entreprises industrielles
Syncron poursuit sa croissance et affiche une hausse de 32% de son chiffre d’affaires
L’accroissement de la demande pour maximiser la disponibilité des produits oblige les fabricants à redéfinir… from Syncron poursuit sa croissance et affiche une hausse de 32% de son chiffre d’affaires
Le Syncron Service Cloud permet aux industriels de maximiser la disponibilité de leurs produits et délivrer une qualité de service après-vente exceptionnelle
La nouvelle suite de solutions Syncron, entièrement intégrée, permet aux entreprises d’accroître leurs revenus et… from Le Syncron Service Cloud permet aux industriels de maximiser la disponibilité de leurs produits et délivrer une qualité de service après-vente exceptionnelle
Le monde changeant d’aujourd’hui est-il en train de changer le service après-vente ?
Syncron a vu le monde du service après-vente changer profondément au fil des ans. Qu’il… from Le monde changeant d’aujourd’hui est-il en train de changer le service après-vente ?
Syncron termine l’année 2016 avec une valeur annuelle des contrats en hausse de 67%
La poursuite de l’expansion mondiale et l’élargissement de la base clients forment la croissance du… from Syncron termine l’année 2016 avec une valeur annuelle des contrats en hausse de 67%
Optimiser la supply chain dans un contexte de transformation omnicanale
Les clients savent ce qu’ils veulent et quand ils le veulent : c’est la nouvelle… from Optimiser la supply chain dans un contexte de transformation omnicanale