Your Privacy Matters
Your privacy is of the utmost value to us and it really matters here at Syncron. Due to the nature of services that we offer, the need to collect and process your data, including personal data, is limited to the very minimum. It is due to the fact that our software solutions are not based on personal data but on technical and numerical product-related data.
Scope of Data and Ways We Collect Them
Through your interaction with and use of our websites (syncron.com and eazystock.com) or web or mobile applications (our software services), Syncron may collect personal information that should be understood as information that identifies an individual or relates to an identifiable individual. Personal information may include, but is not limited to, your name, physical address, telephone number, e-mail address, company affiliation, and associated interests. More typically, Syncron may collect other information through your interaction with and use of our websites or web or mobile applications, which does not reveal your specific identity or does not directly relate to an individual. Such other information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, geographic or geo-location information, statistical and aggregated information. Syncron uses best measures to ensure that your data are secured and processed in compliance with applicable laws.
As a general rule, you can freely visit Syncron websites and use their content. Access to our web or mobile applications (software products) is granted only to persons authorized by our customers who have a subscription agreement with Syncron for our software services, partners who have a partnership agreement with Syncron, or to prospects who requested a demo from Syncron. However, persons who are not of the age of majority should not be eligible to use Syncron website(s), and we ask that no information in relation to such persons are submitted to us.
Syncron may collect your information in several ways:
- through completion of newsletter/contact forms, registrations, surveys, and other online forms available on Syncron’s websites or otherwise made available by Syncron;
- through job applications;
- as part of an ongoing sales process;
- while providing technical support, consultation, live chat, or product information;
- through the process of implementing, maintaining, and upgrading our products, in particular when some of your personal details are necessary to provide you with an access to our products available as web applications or mobile applications;
- through automated means such as communications protocols, e-mail communications, and cookies;
- through your use of our website, web or mobile applications;
- through your use of social connectors and social networking areas;
- through your interest in Syncron ads placed on third party’s sites;
- while lawfully obtaining your contact details from third party data providers.
To provide you with timely, high-quality information, we may also ask you to provide us with information regarding your professional interests and experiences with our services. Providing us with this information is optional.
Personal data or other data collected online may also be combined with information you provide to us through other sources such as sales meetings, marketing calls, or in conjunction with events such as trade shows, training seminars, webinars, and conferences. Information that you supply may be associated with the relationship that Syncron has with you or your organization.
Purposes of Data Processing
Syncron may use your personal information to:
- fulfill the obligations resulting from the agreements with our customers, prospects or partners with whom you may be professionally related – it means to render software services available online and ensure the access to our web and mobile applications only to the persons authorized by the customer, prospect or partner;
- make the website and our web and mobile applications easier to use and tailored to our customers’, prospects’ or partners’ needs;
- customize content most relevant to our customers’, prospects’ or partners’ interests;
- notify you of new software services (products), product updates and upgrades, technical support issues, events, and special offers you may be interested in;
- promote our software services, including direct marketing of our services to our prospective and existing customers, prospects or partners;
- protect the security and integrity of the websites and services that we offer,
- contact you in relation to a subject matter which requires our action (e.g., responding to your queries presented in a contact form, responding to your job application, or sending you a newsletter if you subscribed/agreed to receive it)
- learn from your use of or interaction with our site, web or mobile applications.
Our Global Presence
- Syncron is the company with global presence, having its subsidiaries and business partners in many countries, and with technical systems that cross borders. Our privacy practices are tailored to protect your information, including personal data, all over the world.
- Within the scope described above, your personal data might be transferred across state and country borders and stored or processed in the United States or any other country in which Syncron, its subsidiaries, affiliates, or business partners maintain facilities for the purposes of data storage, consolidation, and information management. It means that your data may be psychically located on servers outside the European Union, in particular in the United States of America.
- We ensure that we and our business partners use the highest degree of care to keep your data confidential at all times. We handle your information in a consistent and trustful manner, even if the laws in some countries may provide less protection for your data. Within the scope of data transfers, your data are generally anonymized or encrypted.
To foster your data privacy rights and comply with EU General Data Protection Regulation (GDPR) and other applicable laws, we are required to provide you with several information about how we process your personal data.
Please read more in General Privacy Information for Syncron sites users.
If you are a candidate applying for a job in Syncron EU-based legal entity, please read Privacy Notice for Candidates.
GDPR: GENERAL PRIVACY INFORMATION FOR SYNCRON SITES USERS
Data Controller. The data controller of www.syncron.com, www.eazystock.com and Syncron web and mobile applications is Syncron International AB with its seat in Stockholm SE-111 20, Östra Järnvägsgatan 27, Sweden. It means that Syncron is responsible for lawful processing of all your personal data collected by us.
Data Protection Officer. Syncron Group data protection officer is Erkan Kahraman available at email@example.com
Processing of your personal data. Syncron is permitted to process your personal data under the following legal grounds:
(i) Entering into and performing a contract. If you enter into a direct agreement with Syncron (acting as individual), Syncron will use your Personal Data that you enter into the contract or an order or which you provide to us for contract or order drafting – i.e. usually (a subset of) your name, (email) address, telephone number, company name and address, your job title and role and, payment details (like your bank account) only to enter into and perform the contractual obligations. This may include taking the necessary steps prior to entering into the contract with you, responding to your related inquiries, providing you with billing information, feedback, and fulfilling our contractual obligations etc. This may also include conversation data contained in the emails or provided via telephone or other communication channels. We may use your email address to send you notices of payments, to send you information about changes to our products and services, information related to your business relationship with Syncron, or to send notices and other disclosures as required by law. If you participate in Syncron tutorials, webinars or trainings, Syncron needs your contact details to enable you take part in a given learning service.
Generally, you cannot opt out of communications which are not marketing-related but merely required for the relevant business relationship. With regard to marketing-related types of communication (i.e. emails and phone calls), Syncron will provide you the opportunity to opt out if you do not want to receive further marketing-related types of communication from us. You can opt out of these at any time by sending e-mail to firstname.lastname@example.org.
(ii) Our legitimate interest. Each of the cases below constitutes a legitimate interest of Syncron to process or use your personal data. If you do not agree with this approach, you may object against our processing of your personal data as set out below.
When you represent our customer, prospect or partner. If you represent our prospect, partner or customer, either prior to entering into agreement with Syncron or during a business relationship between Syncron and legal entity which you represent, we may process your basic contact details (e.g. your name, surname, job position, company name, e-mail, and phone number) so far as necessary to carry out joint business relationship.
Questionnaires and surveys. Syncron may invite you to participate in questionnaires and surveys. These questionnaires and surveys will be generally designed in a way that they can be answered without any personal data. If you nonetheless enter personal data in a questionnaire or survey, we may use such personal data to improve its products and services.
Aggregated data sets. Syncron may anonymize (some of) your personal data to create anonymized aggregated data sets, which will then be used to improve Syncron products and services.
Recording. In case of telephone calls or chat sessions, Syncron may record such calls (after informing you accordingly during that call and before the recording starts) or chat sessions in order to improve the quality of our products and services.
Existing business relationship – keeping you up-to-date. Within an existing business relationship between you (or company which you represent) and Syncron, Syncron may inform you, where permitted in accordance with applicable laws, about its products or services, webinars, seminars or events which are similar or relate to such products and services you (or the Company which you represent) have already purchased/subscribed to or used from Syncron or participated in. For instance, we may send you some marketing information related to extension of your company’s existing services package or a new product offer. Furthermore, where you have attended a Syncron webinar, seminar or event, or (the Company which you represent) subscribed to Syncron products or services, we may contact you for feedback regarding the improvement of the relevant webinar, product or service.
(iii) Your consent
In some cases Syncron will ask for your consent before starting processing of your Personal Data, in particular:
Marketing of Syncron services
Even though Syncron Services are addressed at legal entities (and not individuals), we ask for your consent to processing your personal data for marketing purposes, to send you marketing-related materials about Syncron offering and to contact you directly. If you leave your contact details (like name, surname, e-mail, telephone) on our websites (and assuming you are not representing our existing customer or partner), please tick the consent box.
With regard to marketing-related types of communication (i.e. emails and phone calls), Syncron will provide you the opportunity to opt out if you do not want to receive further marketing-related types of communication from us. You can opt out of these at any time by sending e-mail to email@example.com.
User experience research and analysis
If you are end user of Syncron web or mobile applications, we ask for your consent before conducting an interview with you about your experience from using Syncron web or mobile applications.
In our job offers, we ask you for a consent to processing of your personal data which you provide to us when applying for a job, for a current and future recruitment purposes. A consent for processing of your personal data for future recruitment purposes is not required to carry out a current recruitment process.
Cookies and other technologies
Revocation of a consent. You may at any time withdraw a consent granted to Syncron by sending e-mail to firstname.lastname@example.org. In case of marketing-related newsletter, you will also have a possibility to unsubscribe. In case of withdrawal, Syncron will not process Personal Data subject to this consent any longer unless legally required to do so. In case Syncron is required to retain your Personal Data for legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law. However, any withdrawal will have no effect on past processing of personal data by Syncron up to the point in time of your withdrawal.
End Users of web and mobile applications
If you are an end user of Syncron web or mobile application, your end user basic account information (i.e. name, surname, user ID, etc.) processed in our web or mobile application may be regarded as personal data processed on customer’s instructions (behalf). Based on this assumption, Syncron is a data processor of your end users’ personal data while our customer (your employer/partner) is a data controller of this information. In case of on-premise installations, Syncron may also be considered as a data processor as long as it renders implementation and support services and consequently has access to customer databases containing end user personal data. To set out legal framework for processing of end users personal data by Syncron, we encourage all our customers to enter into Syncron standard Data Processing Addendum (DPA) which is compatible with the GDPR and favorable for our customers. If you have not yet been provided with a DPA, please request one by writing to us at email@example.com. Syncron may engage subprocessors during provision of its services.
Duration of processing. Where Syncron is processing and using your personal data as permitted by law or under your consent, Syncron will store your personal data (i) only for as long as is required to fulfil the purposes set out below or (ii) until you object to Syncron’s use of your personal data (where Syncron has a legitimate interest in using your personal data), or (iii) until you withdraw your consent (where you consented to Syncron using your personal data). However, where Syncron is required by mandatory law to retain your personal data longer or where your personal data is required for Syncron to assert or defend against legal claims, Syncron will retain your personal data until the end of the relevant retention period or until the claims in question have been settled.
Why am I required to provide Personal Data? As a general principle, your granting of any consent and your provision of any personal data hereunder is entirely voluntary; there are generally no detrimental effects on you if you choose not to consent or to provide personal data. However, there are circumstances in which Syncron cannot take action without certain Personal Data, for example because this Personal Data is required to provide you with Syncron offering or or newsletter. In these cases, it will unfortunately not be possible for Syncron to provide you with what you request without the relevant personal data.
Your rights. You can request from Syncron at any time information about which personal data Syncron processes about you and the correction or deletion of such personal data. Syncron can delete your personal data only if there is no statutory obligation or prevailing right of Syncron to retain it. If you are end user of Syncron web or mobile application, your request to delete personal data from our applications shall be directed to Syncron’s customer who subscribed to Syncron services (for instance, your employer, manufacturer, etc.), to Syncron’s prospect who requested a demo, or to a partner who has been given an access to Syncron services; as Syncron acts as a data processor in relation to your personal data processed in our services. We will cooperate with your data controller to exercise your rights.
If Syncron uses your personal data based on your consent or to perform a contract with you, you may further request from Syncron a copy of the personal data that you have provided to Syncron. In this case, please contact us and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the personal data is to be sent to you or another recipient. Syncron will carefully handle your request.
Furthermore, you can request from us that Syncron restricts your personal data from any further processing, especially in the following events: (i) you state that the personal data Syncron has about you is incorrect, (ii) there is no legal basis for Syncron processing your personal data and you demand that we restrict your personal data from further processing, (iii) or in case you object to the processing of your personal data by us (if processing is based on Syncron’s legitimate interest) unless Syncron has a prevailing interest or legal obligation in processing your personal data.
Please send all your requests to firstname.lastname@example.org.
Right to lodge a complaint. If you believe Syncron is not processing your Personal Data lawfully, you can at any time lodge a complaint with the data protection authority of the EEA country in which you live or with the data protection authority of the country or state in which Syncron has its registered seat.
Use of this website by children. This site is not intended for anyone under the age of 16 years. If you are younger than 16, you should not use this site.
Profiling. Your personal data is not subject to automated decision making, including profiling.
Links to other websites. This website may contain links or references to third-party sites (i.e., not belonging to Syncron Group companies). Syncron is not responsible for the privacy practices or the content of websites outside the Syncron Group. Therefore, we recommend that you carefully read the privacy statements of such third-party sites.
GDPR: PRIVACY NOTICE FOR CANDIDATES
If you are applying for a job at Syncron, please additionally read the following privacy information:
Syncron follows all data protection principles and treats your personal data with the utmost care. As per data protection laws, please be informed that:
- Data controller of your personal data is Syncron country-specific legal entity to which you apply (see relevant legal entities full names with office addresses here https://www.syncron.com/company/global-offices/). It means that Syncron is responsible for lawful processing of all your personal data collected by us.
- Data Protection Officer of Syncron Group is available here: email@example.com. You can submit your data subject’s requests and exercise your rights simply by sending us an e-mail.
- Basis for the processing of your personal data is your consent. Your personal data will be processed for the legitimate purposes indicated in your consents. Furthermore, some of your data may be processed by Syncron based on its legitimate interests as a data controller: for general statistical and business purposes (e.g. management and analysis of recruitment processes).
- Recipients. Your personal data may be made available to Syncron affiliates (please see here: https://www.syncron.com/company/global-offices/) as necessary for an applicable legitimate purpose. If necessary for a given recruitment process, we may make available your basic personal data to reliable recruitment firms engaged in the recruitment process.
- Nature. Providing your personal data is voluntarily but at the same time necessary for us to carry out the recruitment process. Failure to provide certain personal data will make it impossible for us to carry it out.
- Your rights. As per General Data Protection Regulation, you have the right to
- Access, rectify or erase your personal data, restrict their processing, object to their processing and the right of data portability,
- Withdraw your consent for data processing at any time,
- Lodge a complaint with a supervisory body.
- Profiling. Your personal data is not subject to automated decision making, including profiling.
- Retention. Your personal data will be stored only for the time necessary to fulfil the applicable legitimate purpose. At a later stage personal data may be kept only for the time permitted by the law.
You should be aware that cookies may also be used on our websites or web or mobile applications to remember certain choices you make such as your geographical region, your user name (user ID), or other personalization or customization. We use these cookies to improve your user experience so as we can better serve you when you use our products or return to our websites or web or mobile applications.
What is more, Syncron may use third-party cookies to provide advertising and marketing-related activities in accordance with this Policy. We may work with selected third-party partners who set cookies to provide you with Syncron-related content, including advertisements, on their sites or elsewhere on the Internet. We use Pardot cookies for purpose of monitoring the web traffic (please see details here: https://help.salesforce.com/articleView?id=pardot_basics_cookies.htm&type=0). Sometimes, some cookies/online identifiers may be used to enable some of our applications’ functionalities work properly – for instance, we use Google Maps to provide Item Locator functionality.
Our websites, web and mobile applications may use the Google Analytics tool, and when using this tool Syncron may transfer to Google LLC some of your encrypted data to the servers of Google LLC located in the United States. The data used in Google Analytics tool are not intended to identify you as an individual. They are used for general business, statistical, marketing and analytical purposes. For more information regarding our use of Google Analytics, please visit the Google’s site: https://policies.google.com/privacy/update
Web Server Logs
In the process of administering our web or mobile applications, we may track usage through web server logs. Web server logs provide information such as what types of browsers are accessing our site, what pages receive high traffic, and the times of day our servers experience significant load. We may use this information to improve the content and navigation features of our site. Anonymized or aggregated forms of this data may be used to identify future features and functions to be developed for the site and to provide better customer service. As we base on the concept of an anonymized user, your privacy is always protected and unharmed.
Web Beacons (Embedded Pixels/Pixel Tag)
From time to time, we may also create a unique web URL link for certain visitors of our webpages. If you visit our websites, you may find certain forms that are already filled out with your (user)name or other types of information you have previously indicated an interest in, based on information you have given us before.
We may also personalize the content of newsletters, e-mail offers, invitations, or Syncron advertisements provided to you on our third party partners’ websites, based on topics in which you have previously indicated an interest. We may collect information about how you consume this type of personalized information in order to help us provide you with other information that is better tailored to your interests. If you choose to visit one of these personalized web URL links, you agree to allow Syncron to collect information about your visits and also to compile that information with other information about you and your relationship with Syncron. If you do not wish your information to be used in this way, do not accept the invitation to visit these sites.
Syncron may also use other technologies to capture specific data such as your access times, your Internet Protocol (IP) address, and system configurations and settings, to support your use of Syncron-affiliated technologies, provide you with relevant content, and to assist you with questions you may have regarding our products and services.
Syncron may also use some third parties to administer a limited set of Syncron advertisements on third-party channels or websites. We may use advertising technologies and participate in advertising technology networks that collect information not being personal data (from Syncron websites or from other sources) to show you Syncron-related advertisements on third-party websites.
We do not collect any of your sensitive data, i.e., information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership, etc. We kindly ask you not to send any such information to us.
Syncron may disclose your personal information if necessary or appropriate: (a) under applicable laws, including laws outside your country of residence; (b) to comply with a legal process; (c) to respond to requests or injunctions from public, government or judicial authorities, including public, government and judicial authorities outside your country of residence.
Your Right To Opt-in and Opt-Out
Syncron offers you the choice of receiving different types of communication and information related to our company, products, and services. You may subscribe to e-newsletters (available on our website) and/or choose to receive marketing communications and other special offers from us via e-mail or by way of a direct contact.
You should be aware that you can at any time request information about your personal data processed by Syncron Group. You may access, review, update, modify, rectify, and erase such data as well as withdraw your consent for data processing by contacting Syncron at ‘firstname.lastname@example.org’. In case of newsletters and other marketing communications, we provide you with unsubscribe links as an opt-out mechanism for your convenience.
Retention of Your Data
After the retention period, Syncron will delete your personal data in a manner designed to ensure that they cannot be reconstructed, intercepted, or read.
Syncron is concerned about the security of your information. To prevent unauthorized access, disclosure, loss, alteration, misuse, destruction to your data, to maintain data accuracy, and to ensure the appropriate use of information, we have put in place reasonable physical, electronic, administrative and managerial safeguards to secure the information we collect. We use security protocols and encryption technology when collecting or transferring data such as logins or passwords to prevent any data privacy breaches.
Links to third-party websites that you may rarely encounter on our websites are provided solely for your convenience. If you use these links, you will leave Syncron website. We do not control these third-party sites. Therefore, we do not assume responsibility for any of these sites, their content, or their privacy policies. We do not endorse or make any representations about them or any information, software, or other products or materials found there, or any results that may be obtained from using them.
Syncron’s Privacy Commitment per Privacy Shield, applicable only to Syncron SaaS customers
Syncron commits to adhere to the EU-U.S. Privacy Shield Principles (the Privacy Shield website – www.privacyshield.gov) when processing personal information of its customers using Syncron cloud-based software products, i.e. service parts inventory, price, order and uptime management solutions, so far as set out herein. Personal data transferred within the framework of Privacy Shield may concern account information of the users of Syncron software products, i.e. name, surname, contact information (e-mail, address, phone number), IP address, job title and user role. Users are only obliged to provide personal data which is set as mandatory. The purpose of data processing is to provide cloud-based software products to Syncron customers. EU individuals have rights to access personal data about them and to limit use and disclosure of their personal data. This clause applies accordingly to users of demos of Syncron Services.
Syncron is committed to achieving and maintaining its customers’ trust. Integral to this mission is providing a robust security and privacy program that carefully considers data protection matters. In accordance with the EU law and implementing national legislation, Syncron intends to provide an adequate level of protection for personal data during international transfers within its cloud solutions made on behalf of customers and under their instructions.
Syncron may engage a limited number of third-party service providers to assist in providing cloud-based software products to customers. These third-party providers may offer customer support, data storage services (data centers), or technical operations. These third parties may access, process, or store personal data in the course of providing their services.
In the context of onward transfers, Syncron has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Syncron remains liable under the Privacy Shield Principles if its agent processes such personal information in a manner inconsistent with the Principles.
Syncron is required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Syncron commits to inform its customers in the event of an information request regarding their personal information.
Syncron is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Syncron also commits to cooperate with EU data protection authorities (DPAs) with regard to customer data transferred from the EU in the context of the cloud-based software products Syncron provides.
If a dispute is not resolved or when not satisfied with the dispute resolution process, Syncron customers, under certain conditions, have the right to invoke binding arbitration as per EU-U.S. Privacy Shield Principles.
In compliance with the Privacy Shield Principles, Syncron commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact the Syncron Legal Team at: email@example.com
If you do not receive timely acknowledgment of your complaint from us (within 45 days), or if we have not addressed your complaint to your satisfaction, you may also submit complaints about the improper collection or use of personal data directly to a EU data protection authority (“DPA”). The DPA will submit a copy of the complaint to the US Department of Commerce to facilitate resolution.
Syncron’s GDPR Commitment
The General Data Protection Regulation (‘GDPR’) is a European privacy law that has taken effect on May 25, 2018. Syncron perceives this regulation as an important step forward in enhancing individuals’ data privacy and streamlining data protection laws across the EU. Syncron is committed to compliance with the GDPR across its cloud services. We continuously work to ensure that our current business operations, services, contracts and documentation comply with the GDPR.
You may also contact us via postal mail at the following address:
Syncron International AB
Östra Järnvägsgatan 27, SE-111 20 Stockholm, Sweden
ATTN: Data Protection Officer
Last version: May 10, 2018