Syncron CSX Platform

Intelligent Connected Service Lifecycle Management from Syncron

As the new service economy progresses, ensuring your Service Lifecycle Management (SLM) strategy keeps pace is paramount. Syncron’s CSX Cloud, a premier AI- and ML-driven platform, transforms how manufacturers and service organizations approach SLM. Our platform integrates pivotal aspects of Aftermarket Sales and Service Lifecycle Management, offering AI/ML-powered solutions that enhance and optimize parts planning, parts and contract pricing, warranty management and service execution.

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How Syncron’s CSX Cloud can transform your Service Lifecycle Management

Syncron CSX Cloud Solution diagram

Manage all your aftermarket sales and service lifecycles seamlessly with our CSX Platform. We offer integrated solutions, unified data, advanced predictive analytics, streamlined automation, and a simple, user-friendly experience to swiftly elevate your business operations. Our solutions are enriched with Artificial Intelligence and Machine Learning, enhancing insight into your entire service ecosystem.

With our smart solutions and composable architecture, we ensure ongoing business optimization. Benefit from fresh business insights, streamlined configurable workflows, and top-tier security standards across customer, dealer, distributor, OEM, and supplier landscapes.

Aftermarket Sales and Service Lifecycle

With our CSX Platform, we’ll empower and enable your business to:

Achieve greater predictability and increased visibility to drive decision-making

Ensure higher and better quality revenue and reduced operational costs

Become more cohesive and connected across your entire service value chain

Meet sustainability and Net Zero targets through reuse and recycling of parts

Gain complete command and control across key service lifecycle processes

Drive customer loyalty through faster, more responsive and consistent service delivery

man working in warehouse with inventory

Syncron CSX Cloud

We can help solve your service lifecycle business challenges

Streamline parts inventory management

Optimize service parts inventory to ensure parts are at the right place at the right time, helping dealers and distributors to enhance service experiences with more immediate availability.

Supply Chain Overview

Learn about our parts planning solution

Develop intelligent aftermarket pricing strategies

Accelerate your speed to market, competitively price parts and service contracts, and optimize strategies to maximize revenue potential while increasing margins, reducing risk and exceeding customer expectations.

Go to Market Overview

Learn about our service go to market solutions

Digitize service management operations

Connect and simplify service execution, streamline warranty processes, and increase uptime to enable increased operational resilience and continuity making the right information required during repair time available.

Fulfillment Overview

Learn about our service fulfillment solutions

Syncron Overview

As manufacturers evolve to compete effectively in the digital era the race is on to meet evolving customer expectations across the service value chain. There is growing pressure to enhance operational efficiency and harness data insights across your aftermarket sales and service lifecycle to establish long-term stability, profitability, and predictability. Get the details on how Syncron can help.

Dedicated to making the world a better serviced place

We’re perfectly placed to support your service lifecycle management transformation because we are experts in and totally focused on enhancing aftermarket capabilities in complex industries such as yours. This includes a unique level of passion and precision in creating the world’s leading cloud-based Aftermarket Sales and Service Platform.

We built this platform to help you find continual synergies throughout your equipment lifecycles, helping you become more connected, cohesive and agile as a business.

We’re obsessed with customer-centric delivery and driving innovation at every level of business to find new ways of delivering on your ever-evolving requirements. This will make your world easier, now and in the future.

Better Serviced Place

Customer Story

We see Syncron as a strategic partner for our after service business.

Katsuaki Ishii • Marketing Group • Hitachi
Construction & Mining

Hitachi Construction Machinery & Equipment: Optimized by Syncron

Products Used
  • Price
  • Service Go to Market
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