Enabling Technicians with On-Demand Insights

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Field Service Knowledge: Enabling Technicians with On-Demand Insights

In this video you will learn how:

  • Field service technicians drive customer experience, brand loyalty, and future revenue opportunities.
  • Knowledge is critical to field service success but is often unstructured and found across systems and applications, delaying service resolution.
  • A skills and talent gap in field service requires that organizations provide the digital tools for success, improving worker experience, engagement, collaboration, and retention.

“If the person using a knowledge system or solution doesn’t find the answer the first time, they’re going to work around. They are going to call a friend for support”

Aly Pinder

“For any knowledge solution, start with the technician and work backwards. Sometimes people forget what the end user experience is actually like”

Dave Hart