Field Service Knowledge: Enabling Technicians with On-Demand Insights
In this video you will learn how:
- Field service technicians drive customer experience, brand loyalty, and future revenue opportunities.
- Knowledge is critical to field service success but is often unstructured and found across systems and applications, delaying service resolution.
- A skills and talent gap in field service requires that organizations provide the digital tools for success, improving worker experience, engagement, collaboration, and retention.
“If the person using a knowledge system or solution doesn’t find the answer the first time, they’re going to work around. They are going to call a friend for support”Aly Pinder
“For any knowledge solution, start with the technician and work backwards. Sometimes people forget what the end user experience is actually like”Dave Hart