Transforming Aftermarket Services with a Connected Service Experience

Transforming Aftermarket Services with a Connected Service Experience

Looking to create better visibility for engineers and maximize customer value, organizations are now shifting their attention toward streamlining processes that support aftermarket services, including knowledge management, service parts, and warranty management. The Service Council’s 2022 Service Leaders’ Agenda Survey found that service leaders are prioritizing investment in new technology, with a focus on consolidation solutions for disparate systems.

In partnership with the Service Council, Syncron invited its customer Dan Domberg of Hyster-Yale to talk about their connected service experience in regard to increasing revenue and profitability.

In this webinar we explore how organizations can:

• Identify and streamline the disparate systems and processes across their enterprise.
• Reduce customer churn and deliver an innovative, customer-focused experience.
• Build a seamless technology stack that empowers employees, suppliers, dealers, and customers alike.