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  • SLM Platform
    Features
    Featured service lifecycle management capabilities.
    End-to-End
    AI-Powered
    Data-Driven
    Service-Based
    Compounding ROI
    Business Models
    Enabling business model innovation.

    Value-Based Pricing
    Servitization
    Circular Economy
    The Future of the Aftermarket: Real-Time, Data-Driven, Service-Based
  • Solutions
    Pricing
    Price service contracts and spare parts with AI-powered precision.
    Parts Pricing
    Service Contract Pricing
    Inventory
    Boost parts sales and reduce carry costs with ML-powered inventory management.
    Parts Planning
    Dealer Parts Planning
    Service Fulfillment
    Service customers with outstanding experiences
    Warranty Management
    Depot Repair
    Technician Enablement
  • Industries
    Aerospace
    Industrial Power & HVAC
    Agriculture
    Material Handling Equipment
    Automotive
    Medical Technology
    Construction & Mining
    Production Machinery
    Consumer Durables
    Dealers & Distributors
    Deliver customers exceptional service – parts, pricing and maintenance every time from a single platform.
  • All Resources
    Plan streamlined service with optimized inventory
    White Papers
    Events
    Reports
    Customer Stories
    Blog
    Newsroom
    Resource topics
    Inventory
    Pricing
    Service
    Technology
    Research
    Analyst Reports and Research
    Modernizing The Aftermarket: Market Research 2024
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Category: Connected Service Experience

More Reach, More Innovation: Syncron’s Connected Service Experience now on AWS Marketplace

Jul 18, 2024
syncron and aws marketplace logos

Optimizes Aftermarket and After Sales for High-Value, Complex Assets and Equipment STOCKHOLM, 18th July 2024 –… from More Reach, More Innovation: Syncron’s Connected Service Experience now on AWS Marketplace

Posted in Connected Service Experience

Syncron Elevates and Expands Information Security With ISO 27001:2022 and ISO 27017 

Feb 5, 2024

Syncron’s expanded commitment to data security ensures robust cloud security controls, reinforcing its dedication to… from Syncron Elevates and Expands Information Security With ISO 27001:2022 and ISO 27017 

Posted in Connected Service Experience

A Year-End Review of Aftermarket Trends and a 2024 Outlook

Dec 20, 2023
LinkedIn Live with Syncron CEO Friedrich Neumeyer and Sarang Sambare

Recently, Dr. Friedrich “Fritz” Neumeyer, CEO of Syncron, engaged in a thought-provoking conversation with industry… from A Year-End Review of Aftermarket Trends and a 2024 Outlook

Posted in Connected Service Experience, Service Lifecycle ManagementTagged aftermarket, business trends

Unveiling Five Key Insights From Syncron Pricing Days

Sep 21, 2023

On September 13 and 14, Syncron hosted its Pricing Days event in Chicago. What an… from Unveiling Five Key Insights From Syncron Pricing Days

Posted in Automotive, Connected Service ExperienceTagged aftermarket, business trends

Top 5 Insights on Market-Based Pricing for OEMs (LinkedIn Live)

Jul 21, 2023
people talking about graphs

Recently, I sat down with Tim Geyer, managing director of North America at MARKT-PILOT, and… from Top 5 Insights on Market-Based Pricing for OEMs (LinkedIn Live)

Posted in Connected Service Experience, Price Management, Supply ChainTagged aftermarket, artificial intelligence, business trends, machine learning

Engagement From Anywhere: From Disconnected Solutions to Exceeding Customer Expectations

Apr 25, 2023

In today’s rapidly evolving business landscape, customers have increasingly high expectations of service quality and… from Engagement From Anywhere: From Disconnected Solutions to Exceeding Customer Expectations

Posted in Connected Service ExperienceTagged aftermarket, business trends

Integrated Aftermarket Planning: Why Aftermarket Lifetime Product Value Is Critical to Your Profitability

Jul 29, 2022

Understanding and optimizing aftermarket services and agreements for products can create a stable stream of… from Integrated Aftermarket Planning: Why Aftermarket Lifetime Product Value Is Critical to Your Profitability

Posted in Agriculture Equipment, Automotive, Connected Service ExperienceTagged aftermarket, IoT

Syncron and Mize Join Forces to Deliver the Industry’s First Connected Service Experience and Accelerate New Service Centric Business Models

Aug 18, 2021

Syncron and Mize Join Forces to Deliver the Industry’s First Connected Service Experience and Accelerate… from Syncron and Mize Join Forces to Deliver the Industry’s First Connected Service Experience and Accelerate New Service Centric Business Models

Posted in Connected Service Experience, Consumer Durables, Uncategorized

Equipment Rentals: Bellwethers for a New Era of Customer Experience

Feb 23, 2021
Construction Site

While the heavy equipment industry has faced unprecedented challenges during the COVID-19 pandemic, the equipment… from Equipment Rentals: Bellwethers for a New Era of Customer Experience

Posted in Connected Service Experience, Customer SuccessTagged Mining & Construction

Why Now for AI in Manufacturing?

Jan 28, 2021

Why Now for AI in Manufacturing? January 25, 2021 Venkat Eswara, VP Product Marketing, Syncron… from Why Now for AI in Manufacturing?

Posted in Connected Service Experience, Industrial Equipment

Pressure Testing The Four Pillars of Syncron Customer Success, Part 2

Oct 7, 2020
Girl working on laptop and coffee in hand

Part II – Pivoting to Focus on What Matters Right Now In the first post of this series, Syncron… from Pressure Testing The Four Pillars of Syncron Customer Success, Part 2

Posted in Connected Service Experience, Customer Success

Investing In and Leveraging Immersive Tech: What Manufacturers Need to Know

Jun 25, 2020

It’s no secret that ongoing advancements in technology are making it easier than ever before… from Investing In and Leveraging Immersive Tech: What Manufacturers Need to Know

Posted in Connected Service Experience, Customer Success

After-Sales Service and Economic Resilience

Apr 16, 2020

The global spread of COVID-19 is creating economic uncertainty for families, communities and businesses around… from After-Sales Service and Economic Resilience

Posted in Connected Service Experience

Maximizing Service Business Profitability and Customer Experience in Economic Downturns

Mar 23, 2020
train moving fast

Manufacturers around the world are currently facing an unforeseen economic downturn, creating feelings of uncertainty… from Maximizing Service Business Profitability and Customer Experience in Economic Downturns

Posted in Connected Service Experience, Inventory Management, Price Management

Syncron Announces New Addition to Executive Committee with the Appointment of Keith A. Charron as Chief Sales Officer

Oct 2, 2019

Former Dassault Systèmes and Siemens PLM senior executive to drive next stage of commercial growth… from Syncron Announces New Addition to Executive Committee with the Appointment of Keith A. Charron as Chief Sales Officer

Posted in Connected Service Experience, Service Lifecycle Management

Syncron Hosts Innovate2019 to Enable Manufacturers in the Shift to Servitization

Aug 20, 2019
Innovate 2019 show

Executive summit will draw manufacturing leaders from around the world to gain insights and information… from Syncron Hosts Innovate2019 to Enable Manufacturers in the Shift to Servitization

Posted in Agriculture Equipment, Automotive, Connected Service Experience, Field Service

Syncron and Mitsui Bussan Electronics Form New Strategic Partnership

Mar 27, 2018

Collaboration aimed at empowering leading high-tech and electronics manufacturers to maximize product uptime and deliver… from Syncron and Mitsui Bussan Electronics Form New Strategic Partnership

Posted in Connected Service Experience, Service Lifecycle Management

Building a Sustainable After-Sales Service Foundation for the Future

Sep 6, 2017

The success of any digital end-to-end operating model for after-sales service lies in the organizations… from Building a Sustainable After-Sales Service Foundation for the Future

Posted in Connected Service Experience

How the Sharing Economy Impacts After-Sales Service

Aug 29, 2017

The rise of the sharing economy, a wave of “non-ownership” spurred by services like ride-sharing… from How the Sharing Economy Impacts After-Sales Service

Posted in Connected Service Experience

After-Sales Service: Where Customer is King

Mar 28, 2017

Most manufacturers understand that skillful management of service parts operations is critical to reducing costs… from After-Sales Service: Where Customer is King

Posted in Connected Service Experience, Field Service

Syncron Brings Insight on Improving Service Business Profitability to Copperberg’s Aftermarket Business Platform

Oct 4, 2016

Company presents strategies and tactics for manufacturers to improve service parts management and pricing at… from Syncron Brings Insight on Improving Service Business Profitability to Copperberg’s Aftermarket Business Platform

Posted in Automotive, Connected Service Experience, Warranty Management

Syncron Continues Global Growth with Opening of Bangalore Office

Sep 7, 2016

Expansion allows service parts planning and pricing provider to better serve world’s leading manufacturers BANGALORE,… from Syncron Continues Global Growth with Opening of Bangalore Office

Posted in Connected Service Experience

Syncron Wins Great Place To Work® Title

Apr 7, 2016

Warsaw, Poland – 7 April 2016 – Syncron, the global leader in aftermarket service optimization,… from Syncron Wins Great Place To Work® Title

Posted in Connected Service Experience

Latest release from Syncron improves order efficiency, simulation and seasonality planning

Jun 4, 2015

STOCKHOLM, Sweden – 4 June 2015 – Today, Syncron International, an aftermarket inventory optimization company,… from Latest release from Syncron improves order efficiency, simulation and seasonality planning

Posted in Connected Service Experience

Latest release from Syncron improves bonus and rebate management, improves visibility of pocket margin

Jan 22, 2015

STOCKHOLM, Sweden – 22 January 2015 – Today, Syncron International, an aftermarket inventory optimization company,… from Latest release from Syncron improves bonus and rebate management, improves visibility of pocket margin

Posted in Connected Service Experience
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