CLOUD-BASED AFTER-SALES SERVICE SOLUTIONS

Mining & Construction

Time is money in the mining & construction business, and any equipment downtime can be both troublesome and costly.

Projects can take a serious hit each day that a revenue-generating piece of machinery is out of service waiting for a replacement part.

Construction and mining equipment manufacturers must find new ways to optimize their businesses and avoid downtime, especially as competition grows from third-party vendors and the rental market becomes more prevalent.

With Syncron, these brands can improve margins and revenue, while simultaneously increasing productivity.

mining construction after-sales service

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Leading mining & construction companies trust Syncron

mining equipment after-sales service
Mining & Construction
Empower dealers

Dealers often serve as the face of the brand, and much of the overall customer experience relies on the dealer experience. Downtime is both an inconvenience and extremely costly for your customers. And, due to the disparate systems at multiple locations around the world, the OEM can often find it challenging to simply even measure customer service levels.

To ensure service is efficient and effective every time, dealers must be stocked with the right parts to not only meet, but exceed, customer expectations. Syncron ensures dealers are stocked with the appropriate parts, and supports dealer part return programs, guaranteeing dealers won’t be required to absorb the costs of inventory they might not need.

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dealer inventory management
Mining & Construction
Anticipate demand

Predicting demand can be tricky, especially when introducing new products. No historical data to predict when parts will need replacement or repair can lead to missteps in part availability and customer service — a costly combination in a highly competitive industry.

With Syncron, manufacturers can better anticipate demand, using advanced algorithms and analytics to properly stock service parts in the best places to ensure maximum uptime. This helps manufacturers know when and where replacement parts need to be ordered and stocked, oftentimes eliminating excess inventories and overhead costs. Plus, when parts are stocked appropriately, customers are guaranteed a great service experience.

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price management
Mining & Construction
Reinvent pricing

In an industry where new product orders are fluctuating, companies must look for previously untapped sources of revenue. For construction and mining equipment manufacturers, service parts pricing can provide just this.

Many companies still rely on manual processes and Excel spreadsheets to price their service parts. With Syncron, manufacturers can implement a value-based approach, enabling teams to better analyze and respond to changing market conditions. Ultimately, automating and optimizing service parts pricing leads to improved revenue and profits.

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after-sales service
Mining & Construction
Maximize uptime

As the rental model becomes more prevalent in the mining and construction industries, the need for pre-emptive maintenance is more important than ever. For manufacturers in these industries, it means they must maximize equipment uptime to also maximize revenue.

With Syncron, manufacturers can leverage IoT-enabled equipment and parts to proactively replace or repair a piece of equipment before it fails. And, Syncron integrates this predictive maintenance with a field service or dealer management system — helping OEMs manage both parts and the workforce.

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Talk to Sales

Want to see for yourself why the world’s leading manufacturers choose Syncron for after-sales service management solutions? Simply complete the form and a member of our team will contact you within one business day. You can also email us at info@syncron.com. For customer support, visit our support page or email support@syncron.com.