After-sales Synergy: How Syncron Inventory, Price and Uptime Work Together to Help You Win Today and Beyond

As the full economic impact brought on by COVID-19 comes into sharp focus, manufacturers must respond on multiple fronts all at once. Actions taken now to mitigate impacts on supply chains from this crisis can build resilience against future shocks.

We know from the last major recession in 2008-09 that customers are less likely to buy new products, instead investing in the long-term maintenance of existing equipment. If customers experience exceptional service during this time, they will be more likely to return to you when the economy recovers.

With the sales of finished goods under pressure, after-sales service is the area to build a competitive advantage for businesses, identifying new revenue streams and retaining customer loyalty.

However, if you are looking for immediate ways to stabilize your businesses and generate near-term revenue addressing single pain points may not be enough.

Join Mårten Gustafsson, Head of Sales, Business Development and Strategy, to learn how synergistic after-sales service solutions from Syncron can enable manufacturers to emerge from this crisis stronger than ever.

Specific highlights include:

• How today’s after-sales service decisions will impact both the near- and long-term, as well as the negative consequences of indecision
• Why point solutions are not enough right now
• How a powerful combination of inventory management, price balancing and real-time data helps OEMs increase revenue and profits even in economic downturn.
• How to overcome the current fluctuation in demand and boost your after-sales services even further to address new customer expectations.

Presenters:

Mårten comes from an IT, software sales and mechanical engineering background and is passionate about helping companies with the shortest time to realized value with sustainable solutions in a global environment. He joined Syncron in 2019 leading the organization in value engagement with companies in Northern Europe driving service business transformations.

Together with his team of consultants, account managers, and business developers he helps OEMs across multiple industries deliver exceptional after-sales service experiences.