Syncron’s Commitment to Customers During the COVID-19 Outbreak

Update as of 16 April 2020: 

In many parts of the world, we have now been working remotely for more than one month. As we have stated previously, the health and wellbeing of our global customers and employees remains our top priority. One thing I have found particularly poignant during these unprecedented times is people’s willingness to help – whether it’s helping to feed the hungry, provide support for frontline healthcare workers or teams coming together to ensure business continuity.

At Syncron, our globally distributed work teams are providing near-seamless delivery  – despite working remotely – as we take steps to do our part for the greater good. We are committed to ensuring business continuity for the manufacturers we serve around the world. Our teams are incredibly focused on our customers’ success as we continue to deliver projects remotely and progress forward. I have actually heard from some customers in the implementation phase that the process is more efficient and effective than ever!

In an effort to continue delivering value to our customers, we are offering several unique opportunities, including:

Thank you for your continued support. As always, please contact your Syncron Customer Success Manager, Service Manager, visit the Syncron Support website or send an email to [email protected] so we can partner with you to address your business challenges together.

Update as of 25 March 2020:

For nearly two weeks in most parts of the world, companies across industries and geographies have been working remotely. At Syncron, we are no exception as the wellbeing of our global customers and employees is our top priority. In my original post below, I highlighted some of the policies and infrastructure we have implemented to ensure as smooth of a transition as possible into a remote-work environment.

I am proud and thankful to share that we are continuing to maintain the same level of service and support to which our customers are accustomed – the transition has been seamless. After working with and speaking to many of our customers recently, they are not only seeking ways to maintain current business operations, but are also exploring ways to become more flexible and creative in their approach to after-sales service. In the coming days and weeks, we will continue to provide the resources our customers need to drive value from their service supply chains.

The resiliency I’ve witnessed recently is nothing short of incredible, and on behalf of the Syncron team I can say that we firmly believe our industry will emerge from this time stronger than ever. As always, please reach out to your Customer Success Manager directly if you have any questions.

Update as of 17 March 2020:

The COVID-19 health crisis is affecting people and businesses around the world, creating levels of uncertainty that we must navigate together. At Syncron, we are first and foremost focused on the health and well-being of our global customers and employees. In addition, the commitment to our customers’ businesses throughout the course of this situation remains steadfast.

Our Customer Success team is comprised of 140 people around the world and is entirely committed to supporting our customers’ businesses, wherever in the world they are located. Syncron’s people, expertise and internal infrastructure give us the confidence that we can continue to support and serve our customers.

Customer success is the cornerstone of Syncron’s culture and ensuring business continuity through this crisis is our primary goal. Our focus is unwavering, and we are confident that as we navigate these circumstances together, we will not only maintain smooth business operations today, but also lay the foundation for future success.

Impact to manufacturers’ day-to-day operations and supply chains is significant and we are prepared to assist customers in both near- and long-term service supply chain planning. Extraordinary circumstances require extraordinary measures, and we are equipped to assist in any way.

As businesses around the world put measures in place to work remotely, we are adhering to local guidelines and recommendations to do the same. We have extensive online collaboration capabilities to ensure Syncron team members can easily and effectively communicate with each other and with customers. Specific actions include:

  • We have scaled up the internal VPN infrastructure to ensure employees are well-equipped to work remotely and maintain privacy and security of data and systems
  • Our Executive Committee is meeting daily to discuss and assess the impact of COVID-19 on our customers’ businesses
  • Promoting virtual collaboration best practices both internally and externally to enhance communication abilities

Together, we will overcome this challenge and emerge more resilient, united and productive than ever. If you have any questions, please reach out to your Customer Success Manager directly.