3 Ways Amazon Going Brick-&-Mortar Changes After-Sales Service

As you know, Amazon recently finalized its $13.7 billion acquisition of grocery giant Whole Foods, marking the company’s long-anticipated leap into brick-and-mortar. The deal has caused retailers in the $800 billion grocery industry to wonder what this means for their current and future go-to-market strategies. But grocers aren’t the only people who should be paying attention to […]

How manufacturers can tap into value based pricing for the millennial customer

Pricing is one of the most important factors in the success of a business. In fact, 62 per cent of millennials say that price is the top influential factor when making a purchase. Increasingly, customers are exercising the ability to compare pricing and ensure they get the best deal: manufacturers and retailers must respond to […]

Service Supply Chain Im Wandel – Die Trends Für 2020

Ob Automotive, Industrie oder Elektronikbranche – ein hohes Servicelevel hat für den Aftermarket Bereich oberste Priorität. Voraussetzung dafür ist eine optimierte und automatisierte Service Supply Chain. Syncron, Anbieter von Bestandsmanagementlösungen für Ersatzteile, hat einen Blick auf neue Technologien geworfen, die Unternehmen beim Aufbau einer innovativen und effektiven Lieferkette einen echten Wettbewerbsvorteil bringen. Dabei entwickeln sich insbesondere […]

Assurer la disponibilité des équipements : ce que les industriels doivent savoir

Comment les industriels doivent-ils repenser leur business model pour limiter les points d’échec liés à la disponibilité de leurs actifs ? Les services après-vente ont longtemps été partisans du modèle Break-Fix (ou Panne-Réparation), méthode réactive consistant à effectuer les réparations en fonction des besoins, en opposition à la méthode prédictive qui consiste à intervenir avant […]

How machine learning is set to impact manufacturing

Machine learning, a type of artificial intelligence (AI) that provides computers with the ability to learn without being explicitly programmed, has become a part of our day-to-day lives. Think of things like your Facebook newsfeed or your credit card’s fraud alert. Whenever you ‘like’ something on Facebook, the social media network takes that information into […]

Service Parts and the Uptime Era: What Manufacturers Need to Know

Service part availability has always been a stumbling block for manufacturers and their after-sales service organizations. In fact, according to The Service Council, 50 percent of service attempts fail due to a lack of part availability. Yet while there’s always dialogue about service parts management among after-sales service professionals, the status quo is no longer […]

It’s time for manufacturers to stop leaving hidden profits on the table

Manufacturers with after-sales service organisations are racking up hidden costs from capital, service, time and resources by simply relying on their traditional ERP systems for service parts management. With higher customer expectations than ever before, manufacturers need to look at new ways to maintain customer loyalty and elevate the overall integrity of the brand. What […]

The Price is Right: What Manufacturers Need to Know About Modern Service Parts Pricing

Today, pricing is one of the most important factors that relates to the success of a business. In fact, 62%  of millennials say that price is the top influential factor when making a purchase. However, despite how vital pricing is to improving revenue and profit margins, many manufacturers still stick to the status quo when it comes […]

Syncron Helps UK Manufacturers Improve After-sales Service Operations at Educational Seminar

After-sales Excellence Forum aims to help manufacturers achieve new levels of financial performance and customer loyalty through optimised after-sales service BIRMINGHAM, UK, 7 Sept. 2017 – SyncronTM, the leading provider of cloud-based after-sales service solutions focused on empowering the world’s leading manufacturers to maximise product uptime and deliver exceptional customer experiences, today announced the launch […]

L’intelligence artificielle révolutionne la supply chain

Les industriels du secteur de la production ont tardé à déployer le marchine learning dans leurs processus métiers, alors que celui-ci aurait un impact positif – notamment pour la supply chain – sur les résultats de l’entreprises. Un impact positif qu’évoque Gary Brooks, CMO de l’entreprise Syncron, dans cette tribune exclusive. Le machine learning est […]