Report by IDC
Field Service Knowledge: Enabling Technicians with the On-Demand Insights to Deliver Exceptional Customer Outcomes
In this report you will learn how:
- Field service technicians drive customer experience, brand loyalty, and future revenue opportunities.
- Knowledge is critical to field service success but is often unstructured and found across systems and applications, delaying service resolution.
- A skills and talent gap in field service requires that organizations provide the digital tools for success, improving worker experience, engagement, collaboration, and retention.