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Report by IDC

Field Service Knowledge: Enabling Technicians with the On-Demand Insights to Deliver Exceptional Customer Outcomes

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Report by IDC

Field Service Knowledge: Enabling Technicians with the On-Demand Insights to Deliver Exceptional Customer Outcomes

In this report you will learn how:

  • Field service technicians drive customer experience, brand loyalty, and future revenue opportunities.
  • Knowledge is critical to field service success but is often unstructured and found across systems and applications, delaying service resolution.
  • A skills and talent gap in field service requires that organizations provide the digital tools for success, improving worker experience, engagement, collaboration, and retention.
Syncron

Syncron empowers leading manufacturers and distributors to capitalize on the world’s new service economy.

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