IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2020

In the inaugural IDC MarketScape for Service Parts Management Applications, Syncron was positioned in the Leaders category for its strength in enabling manufacturers to optimize their current after-sales service operations while simultaneously accelerating their transformation to delivering Product-as-a-Service (PaaS).

The report not only profiles Syncron’s strengths and unique capabilities, but also highlights the increasing importance of service parts management as manufacturers seek new and additional revenue opportunities.

Additional highlights include:

  • IDC’s opinion on the critical function of service parts management as manufacturers look to improve operational efficiency and financial performance while also implementing new business models
  • How technology can ensure manufacturers have the support they need to scale, grow and innovate their service operations
  • A comprehensive overview of the Syncron Service Cloud, including its top strengths and differentiators