“Normal” Redefined: How End-to-End Service Delivery is Transforming the Customer Experience
“Remote,” “Anytime,” and “Collaborative” are no longer buzzwords.
When service operation professionals were asked to rank the top five drivers for their organization, the top three responses centered around delivering end-to-end service experiences for their customers: “faster response to product quality and service issues,” “improve key customer metrics,” and “establish more capabilities around remote service, collaboration, and resolution.” This translates to the fact that service permeates the culture, and manufacturers and service organizations must deliver quality service experiences to retain customers.
Listen to this webinar to hear these key topics:
- Re-thinking the Service Experience
- Driving strategic service transformation in a disrupted environment
- The role of digital capabilities to accelerate service excellence
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